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Genesys Cloud CX vs. Premier Contact Point

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Genesys Cloud CX

    Score7.9 out of 10
    N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Premier Contact Point

    Score8.5 out of 10
    N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
    Pricing
    Genesys Cloud CXPremier Contact Point
    Editions & Modules
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Genesys Cloud CXPremier Contact Point
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsPricing plans can also be billed hourly.—
    More Pricing Information
    Community Pulse
    Genesys Cloud CXPremier Contact Point
    Considered Both Products
    Genesys
    No answer on this topic
    Premier Contact Point
    Chose Premier Contact Point
    PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Genesys Cloud CXPremier Contact Point
    Contact Center Software
    Comparison of Contact Center Software features of Genesys Cloud CX and Premier Contact Point
    Feature
    Genesys Cloud CX
    8.7
    412 Ratings
    Premier Contact Point
    8.4
    5 Ratings
    Agent dashboard8.6394 Ratings7.75 Ratings
    Validate callers9.0346 Ratings8.34 Ratings
    Outbound response9.0308 Ratings8.54 Ratings
    Call forwarding8.6334 Ratings8.34 Ratings
    Click-to-call (CTC)8.8269 Ratings8.93 Ratings
    Warm transfer9.2381 Ratings8.05 Ratings
    Predictive dialing8.8226 Ratings9.01 Ratings
    Interactive voice response9.0327 Ratings7.85 Ratings
    REST APIs7.9275 Ratings7.31 Ratings
    Call scripts8.0305 Ratings8.44 Ratings
    Call tracking8.8371 Ratings8.44 Ratings
    Multichannel integration8.4300 Ratings8.22 Ratings
    CRM software integration8.5290 Ratings10.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Genesys Cloud CX and Premier Contact Point
    Feature
    Genesys Cloud CX
    8.7
    391 Ratings
    Premier Contact Point
    8.2
    5 Ratings
    Inbound call routing8.6366 Ratings8.54 Ratings
    Omnichannel inbound routing8.9283 Ratings8.83 Ratings
    Recording9.2371 Ratings8.55 Ratings
    Quality management9.0340 Ratings8.23 Ratings
    Call analytics8.9350 Ratings8.63 Ratings
    Historical reporting8.2365 Ratings6.15 Ratings
    Live reporting8.7360 Ratings8.24 Ratings
    Customer surveys7.7221 Ratings8.22 Ratings
    Customer interaction analytics9.0265 Ratings9.01 Ratings
    User Ratings
    Genesys Cloud CXPremier Contact Point
    Likelihood to Recommend
    8.6
    (434 ratings)
    8.5
    (5 ratings)
    Likelihood to Renew
    9.0
    (38 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (69 ratings)
    -
    (0 ratings)
    Availability
    8.2
    (6 ratings)
    -
    (0 ratings)
    Performance
    8.1
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    6.1
    (100 ratings)
    -
    (0 ratings)
    In-Person Training
    8.7
    (5 ratings)
    -
    (0 ratings)
    Online Training
    8.4
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (20 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.9
    (15 ratings)
    -
    (0 ratings)
    Ease of integration
    8.9
    (8 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (7 ratings)
    -
    (0 ratings)
    Professional Services
    7.6
    (12 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (9 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.8
    (9 ratings)
    -
    (0 ratings)