Genesys Cloud CX vs. RingEX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 RingEX | Score8.6 out of 10 | N/A | RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis. | $19.99 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly) | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Genesys Cloud CX | RingEX | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 8.5 |
| Likelihood to Renew | 9.0 | 8.9 |
| Usability | 8.6 | 8.7 |
| Availability | 8.2 | 9.3 |
| Performance | 8.1 | 8.0 |
| Support Rating | 6.2 | 5.3 |
| In-Person Training | 8.7 | 7.3 |
| Online Training | 8.4 | - |
| Implementation Rating | 7.0 | 8.1 |
| Configurability | 9.1 | 7.0 |
| Contract Terms and Pricing Model | 7.9 | 1.0 |
| Ease of integration | 8.9 | 9.0 |
| Product Scalability | 9.1 | 10.0 |
| Professional Services | 7.6 | 1.0 |
| Vendor post-sale | 7.3 | 4.0 |
| Vendor pre-sale | 7.8 | 8.0 |