TrustRadius: an HG Insights company

Genesys Cloud CX vs. Vonage Contact Center

Save this comparison

Save this comparison

Genesys Cloud CX

757 Reviews and Ratings

Vonage Contact Center

56 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Genesys Cloud CX

    Score7.9 out of 10
    		N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Vonage Contact Center

    Score8 out of 10
    		N/AVonage Contact Center (VCC) supports organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. VCC is cloud-based and integrates with CRMs to centralize customer data, and offers omnichannel features.N/A
    Pricing
    Genesys Cloud CXVonage Contact Center
    Editions & Modules
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Priority
    Contact sales team
    Contact sales team
    Premium
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    Genesys Cloud CXVonage Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing plans can also be billed hourly.—
    More Pricing Information
    Community Pulse
    Genesys Cloud CXVonage Contact Center
    Considered Both Products
    Genesys
    No answer on this topic
    Vonage
    Verified User
    Chose Vonage Contact Center
    Some of the features were not available in the other contact center systems. The main points we needed were available with Vonage Contact Center for Salesforce.
    Some systems were too expensive, though they contained all the features we needed.
    Vonage Contact Center for …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Genesys Cloud CXVonage Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Genesys Cloud CX and Vonage Contact Center
    Feature
    Genesys Cloud CX
    8.7
    412 Ratings
    Vonage Contact Center
    8.6
    5 Ratings
    Agent dashboard8.6394 Ratings8.03 Ratings
    Validate callers8.9346 Ratings9.04 Ratings
    Outbound response9.0308 Ratings9.03 Ratings
    Call forwarding8.6334 Ratings8.04 Ratings
    Click-to-call (CTC)8.8269 Ratings9.05 Ratings
    Warm transfer9.2381 Ratings9.05 Ratings
    Predictive dialing8.8226 Ratings9.01 Ratings
    Interactive voice response9.0327 Ratings10.04 Ratings
    REST APIs7.8275 Ratings8.02 Ratings
    Call scripts8.0305 Ratings8.01 Ratings
    Call tracking8.8371 Ratings9.04 Ratings
    Multichannel integration8.4300 Ratings7.02 Ratings
    CRM software integration8.5290 Ratings9.05 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Genesys Cloud CX and Vonage Contact Center
    Feature
    Genesys Cloud CX
    8.7
    391 Ratings
    Vonage Contact Center
    9.1
    5 Ratings
    Inbound call routing8.5366 Ratings10.04 Ratings
    Omnichannel inbound routing8.9283 Ratings10.02 Ratings
    Recording9.2371 Ratings10.05 Ratings
    Quality management8.9340 Ratings9.04 Ratings
    Call analytics8.9350 Ratings8.04 Ratings
    Historical reporting8.2365 Ratings8.05 Ratings
    Live reporting8.7360 Ratings7.05 Ratings
    Customer surveys7.7221 Ratings10.02 Ratings
    Customer interaction analytics9.0265 Ratings10.02 Ratings
    User Ratings
    Genesys Cloud CXVonage Contact Center
    Likelihood to Recommend
    8.6
    (434 ratings)
    8.0
    (7 ratings)
    Likelihood to Renew
    9.0
    (38 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (69 ratings)
    9.0
    (1 ratings)
    Availability
    8.2
    (6 ratings)
    -
    (0 ratings)
    Performance
    8.1
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    6.2
    (100 ratings)
    10.0
    (1 ratings)
    In-Person Training
    8.7
    (5 ratings)
    -
    (0 ratings)
    Online Training
    8.4
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (20 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.9
    (15 ratings)
    -
    (0 ratings)
    Ease of integration
    8.9
    (8 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (7 ratings)
    -
    (0 ratings)
    Professional Services
    7.6
    (12 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (9 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.8
    (9 ratings)
    -
    (0 ratings)