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Five9 vs. Genesys Multicloud CX (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    Genesys Multicloud CX (discontinued)

    Score8 out of 10
    N/AGenesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.N/A
    Pricing
    Five9Genesys Multicloud CX (discontinued)
    Editions & Modules
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Five9Genesys Multicloud CX (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
    More Pricing Information
    Community Pulse
    Five9Genesys Multicloud CX (discontinued)
    Considered Both Products
    Five9
    Chose Five9
    We looked at the differences and though it looked like a great piece of software, it was very expensive, and had a lot of features that we didn't need at the time. We may look back at them in the future, but right now Five9 suits our needs and we save a little money in the …
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Five9Genesys Multicloud CX (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Five9 and Genesys Multicloud CX (discontinued)
    Feature
    Five9
    8.0
    14 Ratings
    Genesys Multicloud CX (discontinued)
    9.2
    118 Ratings
    Agent dashboard7.514 Ratings10.0109 Ratings
    Validate callers6.213 Ratings10.096 Ratings
    Outbound response7.112 Ratings9.099 Ratings
    Call forwarding8.110 Ratings8.089 Ratings
    Click-to-call (CTC)9.910 Ratings9.083 Ratings
    Warm transfer8.012 Ratings10.0105 Ratings
    Predictive dialing10.011 Ratings9.281 Ratings
    Interactive voice response10.010 Ratings10.0106 Ratings
    REST APIs8.09 Ratings10.099 Ratings
    Call scripts5.111 Ratings9.075 Ratings
    Call tracking8.514 Ratings10.0103 Ratings
    Multichannel integration6.513 Ratings9.9105 Ratings
    CRM software integration8.513 Ratings5.199 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Five9 and Genesys Multicloud CX (discontinued)
    Feature
    Five9
    8.6
    23 Ratings
    Genesys Multicloud CX (discontinued)
    8.5
    107 Ratings
    Inbound call routing8.512 Ratings9.0100 Ratings
    Omnichannel inbound routing6.610 Ratings10.092 Ratings
    Recording9.013 Ratings8.980 Ratings
    Quality management8.023 Ratings8.080 Ratings
    Call analytics10.013 Ratings8.088 Ratings
    Historical reporting8.514 Ratings10.0103 Ratings
    Live reporting8.012 Ratings9.0100 Ratings
    Customer interaction analytics10.011 Ratings7.073 Ratings
    Customer surveys00 Ratings6.864 Ratings
    User Ratings
    Five9Genesys Multicloud CX (discontinued)
    Likelihood to Recommend
    6.5
    (38 ratings)
    8.0
    (147 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.9
    (26 ratings)
    Usability
    9.0
    (1 ratings)
    6.9
    (18 ratings)
    Availability
    9.0
    (1 ratings)
    8.0
    (4 ratings)
    Performance
    8.0
    (1 ratings)
    7.1
    (4 ratings)
    Support Rating
    9.0
    (9 ratings)
    8.6
    (21 ratings)
    In-Person Training
    -
    (0 ratings)
    8.1
    (3 ratings)
    Online Training
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    3.8
    (11 ratings)
    Configurability
    9.0
    (1 ratings)
    6.5
    (3 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    1.4
    (4 ratings)
    Product Scalability
    9.0
    (1 ratings)
    7.3
    (4 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    7.3
    (2 ratings)