Genesys Multicloud CX (discontinued) vs. GoTo Connect
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
| Genesys Multicloud CX (discontinued) | GoTo Connect | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys Multicloud CX (discontinued) | GoTo Connect | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Genesys Multicloud CX (discontinued) | GoTo Connect | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.2 |
| Likelihood to Renew | 7.9 | 4.9 |
| Usability | 6.9 | 7.9 |
| Availability | 8.0 | 8.9 |
| Performance | 7.1 | 9.4 |
| Support Rating | 8.6 | 8.3 |
| In-Person Training | 8.1 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 3.8 | 7.4 |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | - |
| Product Scalability | 7.3 | 9.4 |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.3 | - |