Chose Genesys Multicloud CX (discontinued)
Since Genesys has solutions for all kinds of things, we only needed to support one system. Everything is now configured by Genesys and managed in one single location. This gives a lot of advantages engineering-wise since you don't need to have knowledge of multiple systems but …
Invited by the Vendor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info