Chose Genesys Multicloud CX (discontinued)
NICE inContact also has a slick platform and were in the running for our business. In the end, Genesys was selected because they innovated in areas that other competitors had not yet done.
Invited by TrustRadius (TR) on Vendor's Behalf
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info