Genesys Multicloud CX (discontinued) vs. OpenText CX-E Voice
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 OpenText CX-E Voice | Score8.5 out of 10 | Small Businesses (1-50 employees) | OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications. | N/A |
| Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Multicloud CX (discontinued) | OpenText CX-E Voice | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.2 |
| Likelihood to Renew | 7.9 | - |
| Usability | 6.9 | - |
| Availability | 8.0 | - |
| Performance | 7.1 | - |
| Support Rating | 8.6 | - |
| In-Person Training | 8.1 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 3.8 | - |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.3 | - |