Genesys Multicloud CX (discontinued) vs. Talkdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 Talkdesk | Score8.6 out of 10 | N/A | Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace. | $85 per month per user |
| Genesys Multicloud CX (discontinued) | Talkdesk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | *Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys Multicloud CX (discontinued) | Talkdesk | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Multicloud CX (discontinued) | Talkdesk | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.4 |
| Likelihood to Renew | 7.9 | 8.5 |
| Usability | 6.9 | 8.5 |
| Availability | 8.0 | 10.0 |
| Performance | 7.1 | 10.0 |
| Support Rating | 8.6 | 6.6 |
| In-Person Training | 8.1 | 10.0 |
| Online Training | 7.3 | 9.0 |
| Implementation Rating | 3.8 | 7.4 |
| Configurability | 6.5 | 10.0 |
| Ease of integration | 1.4 | 10.0 |
| Product Scalability | 7.3 | 10.0 |
| Vendor post-sale | 7.3 | 9.1 |
| Vendor pre-sale | 7.3 | 9.1 |