| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 Verint Workforce Engagement (discontinued) | Score6.9 out of 10 | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
| Genesys Multicloud CX (discontinued) | Verint Workforce Engagement (discontinued) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys Multicloud CX (discontinued) | Verint Workforce Engagement (discontinued) | |
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| Considered Both Products | Chose Genesys Multicloud CX (discontinued) After using genesys it’s like comparing a Tesla to any other EV, just not fair to others cuz Genesys is so good. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Genesys Multicloud CX (discontinued) Since Genesys has solutions for all kinds of things, we only needed to support one system. Everything is now configured by Genesys and managed in one single location. This gives a lot of advantages engineering-wise since you don't need to have knowledge of multiple systems but … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Verint Workforce Engagement (discontinued) Verint offers an industry standard package of-up-to-date WFO software that: 1. integrates well with other contact center solutions 2. has a standardized and robust deployment Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Genesys Multicloud CX (discontinued) | Verint Workforce Engagement (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Multicloud CX (discontinued) | Verint Workforce Engagement (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.5 |
| Likelihood to Renew | 7.9 | 7.2 |
| Usability | 6.9 | 8.0 |
| Availability | 8.0 | - |
| Performance | 7.1 | - |
| Support Rating | 8.6 | 9.0 |
| In-Person Training | 8.1 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 3.8 | 8.0 |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.3 | - |
