Avaya IP Office vs. Genesys PureConnect (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Avaya IP Office | Score8.8 out of 10 | N/A | Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location. | $82 per user/per month |
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
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| Editions & Modules |
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| Performance & Compatibility of Online Events Software |
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| Screen Sharing |
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| Cloud PBX |
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| Call Management |
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| Mobile apps |
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| Unified Communications Platform and Collaboration |
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| Contact Center Software |
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| Avaya IP Office | Genesys PureConnect (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 5.3 |
| Likelihood to Renew | 9.1 | 8.6 |
| Usability | 7.6 | 7.3 |
| Availability | - | 9.1 |
| Performance | - | 8.8 |
| Support Rating | - | 4.0 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.3 |
| Implementation Rating | 9.1 | 6.1 |
| Configurability | - | 9.0 |
| Ease of integration | - | 8.1 |
| Product Scalability | - | 8.2 |
| Vendor post-sale | - | 8.8 |
| Vendor pre-sale | - | 8.8 |