Giftbit vs. Yotpo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Giftbit
Score 9.3 out of 10
Enterprise companies (1,001+ employees)
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.N/A
Yotpo
Score 8.1 out of 10
N/A
Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.
$799
per month
Pricing
GiftbitYotpo
Editions & Modules
No answers on this topic
Premium
$799
per month
Free
Free
Includes 50 Monthly Orders
Offerings
Pricing Offerings
GiftbitYotpo
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
GiftbitYotpo
Considered Both Products
Giftbit
Chose Giftbit
I searched for gift card providers and looked at several but none seemed to have the confidence of the internet as much as Giftbit so that's who I went with. It was a good decision.
Chose Giftbit
We chose Giftbit because of its ability to electronically send gift cards, no fees on the recipient side, brand customization, and overall user experience of the site. Other sites we found had high fees to create gift cards, would only allow physical cards, or didn't have an …
Chose Giftbit
Tremendous offers a more robust way to gift internationally and has much greater capabilities in their email sends.
Chose Giftbit
I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.
Chose Giftbit
This was a smaller cost of entry, and much easier.
Chose Giftbit
I have experience with Rybbon, PayPal and Tango Card in addition to Giftbit. From the API perspective of attaching one of these incentive providers to your community platform as its rewards mall it's not even close as Tango Card does the best job hands down. I have not had one …
Yotpo
Chose Yotpo
Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes …
Chose Yotpo
I've followed Yotpo for some time. What always held me back was the cost and year-long commitment. Ultimately, we selected Yotpo because of the syndication, which would allow us to use reviews on two different sites.
Chose Yotpo
I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since …
Chose Yotpo
We haven't worked with other loyalty or review platforms, however, we've worked with other SMS providers in the past. I feel that Yotpo's SMS Bump is much more robust and has better integrations than the other platforms. It's also much easier to manage than the other platforms.
Chose Yotpo
I have used in the past: Olapic, BazaarVoice, and Pixlee. The simple fact that the team at Yotpo has found a single view tool for ratings, reviews, and user photos has made a huge difference for my (very small) team. This allows for a one-stop-shop approach that we can view and …
Chose Yotpo
We like Yotpo because they offer all of the same features and suite of tools, and they do it at a fraction of the price. We see no benefits in paying a whole lot more money for no added benefit. Yotpo handles our customer reviews perfectly for our needs and gives us everything …
Chose Yotpo
The internal review features I've used sometimes don't allow a public direct response. We experienced glitches with Shopify's on a regular basis. Americommerce's internal review/correspondence management offered no reports, no "star rating" ability, and "went down" frequently.
Chose Yotpo
We used Disqus for a while, and it was pretty low-tech.
Chose Yotpo
A bit deeper understanding of patients and their needs in this platform, yet we are really focusing our Enterprise on the basics now ...reviews, loyalty, etc.
Chose Yotpo
Yotpo offers more features such as sharing to social media. It's a one stop place to work on reviews and just reviews - it's not as distracting as working on a site that's about a lot of things. I am focused on the reviews when I log in to Yotpo and I feel I get more done. …
Chose Yotpo
Within our business are those who like Yotpo more than okendo, others the other way round. For myself, Yotpo has much better value for money and is easier to configure, but I do prefer the okendo customer journey.
Chose Yotpo
We found these platforms to be fairly comparable. We ultimately chose Yotpo due to the flexibility around review moderation, and because of the possibility of adding on (and getting a price break for) Swell, for customer loyalty. We didn't decide to move forward with Swell at …
Chose Yotpo
Yotpo beats [the alternatives] in almost every mark. It is easy to install if you have Magento 1.9x. cost is still acceptable. For an industry like us (drone and fpv), our consumers are very vocal, this is a great fit as we provided another way for consumers to communicate …
Chose Yotpo
Yotpo is a good tool at a great price. Their service has been helpful rather than delightful and it serves our purpose for the time being. Review syndication, additional automation and better-developed reporting and statistical output would be large growth areas for them. Many …
Chose Yotpo
We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X …
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User Ratings
GiftbitYotpo
Likelihood to Recommend
9.4
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
5.0
(0 ratings)
Usability
-
(0 ratings)
9.4
(0 ratings)
Support Rating
5.0
(0 ratings)
9.5
(0 ratings)
User Testimonials
GiftbitYotpo
Likelihood to Recommend
Giftbit will work well for teams of 10 or more, and I can see it scaling to an infinite amount. If you put in the work on the front end, you can really customize the experience of the recipient. The only struggle is that if you have a large amount going out, you need to make sure you have all emails or a place to give out all the unique gift card links. We ran into an issue where some overseas employees couldn't use specific gift cards, but we had already pre-loaded our budgeted amount in credits on the platform.
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If you have an ecommerce website Yotpo does the job. It's dependable, easy to install, and you can set up a funnel to get the customer to review your site or product, then ask them to post a review on social media by offering an incentive. If you're a small business this can work as a set it and forget it system that just needs to be checked once in awhile if you are short on time. When you do check in you can push the reviews yourself to social sites. The free version does not do this automatically as far as I know
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Pros
  • It has a nice email builder for sending messages along with an incentive code to a person.
  • It segregates my USD balance from my CAN balance at the dashboard level so I can monitor both.
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  • It provides a nice, user-friendly tool for online reviews.
  • It allows us to send automated emails to customers to help generate reviews.
  • It makes it easy for us to respond to negative reviews so we can resolve issues and turn bad outcomes into good ones.
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Cons
  • I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.
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  • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
  • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
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Likelihood to Renew
No answers on this topic
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
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Usability
No answers on this topic
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
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Support Rating
When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
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Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
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Alternatives Considered
I searched for gift card providers and looked at several but none seemed to have the confidence of the internet as much as Giftbit so that's who I went with. It was a good decision.
Read full review
We like Yotpo because they offer all of the same features and suite of tools, and they do it at a fraction of the price. We see no benefits in paying a whole lot more money for no added benefit. Yotpo handles our customer reviews perfectly for our needs and gives us everything that we need to manage, respond, and gather reviews for our products and website.
Read full review
Return on Investment
  • Our experience with Giftbit definitely raised staff morale.
  • Love that you are able to customize how much you want to offer on the gift cards
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  • We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
  • If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.
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ScreenShots

Yotpo Screenshots

Screenshot of Mail After PurchaseScreenshot of Yotpo DashboardScreenshot of Showcase your best reviews & ratings on siteScreenshot of Use analytics to measure & improve performanceScreenshot of Turn every purchase into a reviewScreenshot of Moderate & comment with ease