TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    GLPI

    Score9.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    Pricing
    GistGLPI
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    Offerings
    Pricing Offerings
    GistGLPI
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$1,200 per installation
    Additional Details—Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.
    More Pricing Information
    Features
    GistGLPI
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and GLPI
    Feature
    Gist
    8.9
    2 Ratings
    GLPI
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and GLPI
    Feature
    Gist
    -
    Ratings
    GLPI
    9.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings8.02 Ratings
    Self-service tools00 Ratings9.02 Ratings
    ITSM collaboration and documentation00 Ratings8.02 Ratings
    ITSM reports and dashboards00 Ratings10.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Gist and GLPI
    Feature
    Gist
    -
    Ratings
    GLPI
    8.5
    2 Ratings
    Configuration mangement00 Ratings9.01 Ratings
    Asset management dashboard00 Ratings8.02 Ratings
    Change management
    Comparison of Change management features of Gist and GLPI
    Feature
    Gist
    -
    Ratings
    GLPI
    9.5
    2 Ratings
    Change requests repository00 Ratings9.01 Ratings
    Service-level management00 Ratings10.02 Ratings
    User Ratings
    GistGLPI
    Likelihood to Recommend
    9.5
    (112 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)