TrustRadius: an HG Insights company

Gist vs. Gorgias

Save this comparison

Save this comparison

Gist

115 Reviews and Ratings

Gorgias

23 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    		N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Gorgias

    Score8.5 out of 10
    		N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Pricing
    GistGorgias
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Offerings
    Pricing Offerings
    GistGorgias
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Features
    GistGorgias
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and Gorgias
    Feature
    Gist
    8.9
    2 Ratings
    Gorgias
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and Gorgias
    Feature
    Gist
    -
    Ratings
    Gorgias
    9.5
    2 Ratings
    Organize and prioritize service tickets00 Ratings9.02 Ratings
    Expert directory00 Ratings9.02 Ratings
    Subscription-based notifications00 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and Gorgias
    Feature
    Gist
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    External knowledge base00 Ratings10.02 Ratings
    Internal knowledge base00 Ratings10.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and Gorgias
    Feature
    Gist
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    Customer portal00 Ratings10.02 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    GistGorgias
    Likelihood to Recommend
    9.5
    (112 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)