TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Pricing
    GistHelpjuice
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    GistHelpjuice
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
    More Pricing Information
    Features
    GistHelpjuice
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and Helpjuice
    Feature
    Gist
    8.9
    2 Ratings
    Helpjuice
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and Helpjuice
    Feature
    Gist
    -
    Ratings
    Helpjuice
    4.0
    3 Ratings
    Organize and prioritize service tickets00 Ratings2.02 Ratings
    Expert directory00 Ratings7.02 Ratings
    Subscription-based notifications00 Ratings2.02 Ratings
    ITSM collaboration and documentation00 Ratings4.03 Ratings
    Ticket creation and submission00 Ratings4.02 Ratings
    Ticket response00 Ratings5.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and Helpjuice
    Feature
    Gist
    -
    Ratings
    Helpjuice
    6.5
    4 Ratings
    External knowledge base00 Ratings5.03 Ratings
    Internal knowledge base00 Ratings8.03 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and Helpjuice
    Feature
    Gist
    -
    Ratings
    Helpjuice
    6.0
    3 Ratings
    Customer portal00 Ratings5.03 Ratings
    IVR00 Ratings6.01 Ratings
    Social integration00 Ratings8.01 Ratings
    Email support00 Ratings3.02 Ratings
    Help Desk CRM integration00 Ratings8.01 Ratings
    User Ratings
    GistHelpjuice
    Likelihood to Recommend
    9.5
    (112 ratings)
    2.0
    (4 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)