TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    HelpSpot

    Score2 out of 10
    N/AHelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.

    $49

    per month

    Pricing
    GistHelpSpot
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    GistHelpSpot
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    GistHelpSpot
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and HelpSpot
    Feature
    Gist
    8.9
    2 Ratings
    HelpSpot
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and HelpSpot
    Feature
    Gist
    -
    Ratings
    HelpSpot
    9.0
    1 Ratings
    Organize and prioritize service tickets00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings9.01 Ratings
    Ticket response00 Ratings9.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and HelpSpot
    Feature
    Gist
    -
    Ratings
    HelpSpot
    9.0
    1 Ratings
    Internal knowledge base00 Ratings9.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and HelpSpot
    Feature
    Gist
    -
    Ratings
    HelpSpot
    9.0
    1 Ratings
    Email support00 Ratings9.01 Ratings
    User Ratings
    GistHelpSpot
    Likelihood to Recommend
    9.5
    (112 ratings)
    9.0
    (3 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    2.3
    (2 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)