TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Pricing
    GistLiveAgent
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Offerings
    Pricing Offerings
    GistLiveAgent
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GistLiveAgent
    Considered Both Products
    Gist
    Chose Gist
    In this company, we've been using Gist from the start. It's performing well. At other companies, we use LiveAgent (where ticketing is more important) and native Facebook Chat integration, where we don't need to answer complicated inquiries. Gist aims to be a complete marketing …
    Incentivized
    Chose Gist
    Was using LiveAgent but it is way more dated in look and feel and does not offer the same contact management / email possibilities. LA did have Twitter integration which was a bonus however Gist have just released this too in the last couple of days so there are no longer any …
    Incentivized
    Chose Gist
    I love how Gist is more advanced in the UI and UX side. We were considering LiveAgent but Gist really is much easier to use and has a lot more features to it as well. It's been great to have a product that is constantly improving and evaluating how it can help its users better.
    Incentivized
    Chose Gist
    A lot more mature and complete packages. From automation to live chat that just works easier and looks a lot better. I think visual looks are important and Gist just nails that really good. It is also completely customizable and uses your colors and logo to make it a good …
    Incentivized
    QualityUnit, LLC
    Chose LiveAgent
    For support tickets, I've found LiveAgent to be the best solution for the price. I love Gist but use it mostly for marketing automation. However, they do offer chat (similar to tickets, but can be more real-time) and knowledgebase functionality--I found keeping support tickets …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GistLiveAgent
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and LiveAgent
    Feature
    Gist
    8.9
    2 Ratings
    LiveAgent
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and LiveAgent
    Feature
    Gist
    -
    Ratings
    LiveAgent
    7.7
    59 Ratings
    Organize and prioritize service tickets00 Ratings7.956 Ratings
    Expert directory00 Ratings7.947 Ratings
    Subscription-based notifications00 Ratings7.042 Ratings
    ITSM collaboration and documentation00 Ratings6.838 Ratings
    Ticket creation and submission00 Ratings8.458 Ratings
    Ticket response00 Ratings8.459 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and LiveAgent
    Feature
    Gist
    -
    Ratings
    LiveAgent
    10.0
    52 Ratings
    External knowledge base00 Ratings10.049 Ratings
    Internal knowledge base00 Ratings10.047 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and LiveAgent
    Feature
    Gist
    -
    Ratings
    LiveAgent
    8.5
    58 Ratings
    Customer portal00 Ratings10.053 Ratings
    IVR00 Ratings7.028 Ratings
    Social integration00 Ratings8.150 Ratings
    Email support00 Ratings7.454 Ratings
    Help Desk CRM integration00 Ratings10.046 Ratings
    User Ratings
    GistLiveAgent
    Likelihood to Recommend
    9.5
    (112 ratings)
    8.0
    (117 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    9.3
    (4 ratings)
    Usability
    6.7
    (4 ratings)
    8.0
    (4 ratings)
    Support Rating
    8.6
    (9 ratings)
    9.3
    (24 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)