Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.
$29
per month
LiveAgent
Score9.7 out of 10
Small Businesses (1-50 employees)
LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…
Marketing Specialist in Marketing at Olecom (Construction, 11-50 employees)
Chose Gist
In this company, we've been using Gist from the start. It's performing well. At other companies, we use LiveAgent (where ticketing is more important) and native Facebook Chat integration, where we don't need to answer complicated inquiries. Gist aims to be a complete marketing …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Gist
Was using LiveAgent but it is way more dated in look and feel and does not offer the same contact management / email possibilities. LA did have Twitter integration which was a bonus however Gist have just released this too in the last couple of days so there are no longer any …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Gist
I love how Gist is more advanced in the UI and UX side. We were considering LiveAgent but Gist really is much easier to use and has a lot more features to it as well. It's been great to have a product that is constantly improving and evaluating how it can help its users better.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Partner & Co-Founder in Marketing at Make it Matter (Marketing & Advertising, 1-10 employees)
Chose Gist
A lot more mature and complete packages. From automation to live chat that just works easier and looks a lot better. I think visual looks are important and Gist just nails that really good. It is also completely customizable and uses your colors and logo to make it a good …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Software Engineer at Kingmaker Software (Marketing & Advertising, 1-10 employees)
Chose LiveAgent
For support tickets, I've found LiveAgent to be the best solution for the price. I love Gist but use it mostly for marketing automation. However, they do offer chat (similar to tickets, but can be more real-time) and knowledgebase functionality--I found keeping support tickets …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
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Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
Gist
LiveAgent
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Gist and LiveAgent
Feature
Gist
8.9
2 Ratings
LiveAgent
-
Ratings
Chat history and transcripts
8.92 Ratings
00 Ratings
Chat reporting
8.92 Ratings
00 Ratings
Chat and web analytics
8.92 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Gist and LiveAgent
Feature
Gist
-
Ratings
LiveAgent
7.7
59 Ratings
Organize and prioritize service tickets
00 Ratings
7.956 Ratings
Expert directory
00 Ratings
7.947 Ratings
Subscription-based notifications
00 Ratings
7.042 Ratings
ITSM collaboration and documentation
00 Ratings
6.838 Ratings
Ticket creation and submission
00 Ratings
8.458 Ratings
Ticket response
00 Ratings
8.459 Ratings
Self Help Community
Comparison of Self Help Community features of Gist and LiveAgent
Feature
Gist
-
Ratings
LiveAgent
10.0
52 Ratings
External knowledge base
00 Ratings
10.049 Ratings
Internal knowledge base
00 Ratings
10.047 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Gist and LiveAgent