TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    LiveHelpNow

    Score8 out of 10
    N/ALiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.

    $21

    per month

    Pricing
    GistLiveHelpNow
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    GistLiveHelpNow
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    GistLiveHelpNow
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and LiveHelpNow
    Feature
    Gist
    8.9
    2 Ratings
    LiveHelpNow
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and LiveHelpNow
    Feature
    Gist
    -
    Ratings
    LiveHelpNow
    8.0
    1 Ratings
    Organize and prioritize service tickets00 Ratings8.01 Ratings
    Expert directory00 Ratings8.01 Ratings
    Subscription-based notifications00 Ratings8.01 Ratings
    ITSM collaboration and documentation00 Ratings8.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and LiveHelpNow
    Feature
    Gist
    -
    Ratings
    LiveHelpNow
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and LiveHelpNow
    Feature
    Gist
    -
    Ratings
    LiveHelpNow
    8.8
    2 Ratings
    Customer portal00 Ratings8.01 Ratings
    IVR00 Ratings8.01 Ratings
    Social integration00 Ratings8.02 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    User Ratings
    GistLiveHelpNow
    Likelihood to Recommend
    9.5
    (112 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)