TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Olark

    Score10 out of 10
    N/AOlark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

    $15

    per month

    Pricing
    GistOlark
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Self Service
    $19.00
    Per Agent Per Month
    Offerings
    Pricing Offerings
    GistOlark
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    GistOlark
    Considered Both Products
    Gist
    Chose Gist
    Having a support ticket system is good and will help you resolve issues but, having an all-in-one tool that can let you not only resolve an issue but also to go above and beyond with customer support that later on translates into sales is priceless. That is the kind of tool …
    Incentivized
    Olark
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GistOlark
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and Olark
    Feature
    Gist
    8.9
    2 Ratings
    Olark
    10.0
    1 Ratings
    Chat history and transcripts8.92 Ratings10.01 Ratings
    Chat reporting8.92 Ratings10.01 Ratings
    Chat and web analytics8.92 Ratings10.01 Ratings
    User Ratings
    GistOlark
    Likelihood to Recommend
    9.5
    (112 ratings)
    10.0
    (18 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    8.6
    (5 ratings)
    Usability
    6.7
    (4 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.6
    (9 ratings)
    9.8
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)