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Gist vs. ProProfs Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    ProProfs Help Desk

    Score8.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system…

    $29.99

    per month per user

    Pricing
    GistProProfs Help Desk
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Free
    $0
    Unlimited Users
    Team
    $29.99
    per month per user
    ENTERPRISE
    $ 499 per month
    Unlimited Users
    Offerings
    Pricing Offerings
    GistProProfs Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    GistProProfs Help Desk
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and ProProfs Help Desk
    Feature
    Gist
    8.9
    2 Ratings
    ProProfs Help Desk
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and ProProfs Help Desk
    Feature
    Gist
    -
    Ratings
    ProProfs Help Desk
    8.2
    1 Ratings
    Organize and prioritize service tickets00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings7.31 Ratings
    Ticket creation and submission00 Ratings9.11 Ratings
    Ticket response00 Ratings8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and ProProfs Help Desk
    Feature
    Gist
    -
    Ratings
    ProProfs Help Desk
    8.2
    1 Ratings
    Internal knowledge base00 Ratings8.21 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and ProProfs Help Desk
    Feature
    Gist
    -
    Ratings
    ProProfs Help Desk
    7.7
    1 Ratings
    Email support00 Ratings8.21 Ratings
    Help Desk CRM integration00 Ratings7.31 Ratings
    User Ratings
    GistProProfs Help Desk
    Likelihood to Recommend
    9.5
    (112 ratings)
    6.4
    (1 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    7.3
    (1 ratings)