TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    TeamSupport

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

    $45

    per month per user

    Pricing
    GistTeamSupport
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Starter
    $45
    per month per user
    Professional
    $65
    per month per user
    Scale
    $85
    per month per user
    Offerings
    Pricing Offerings
    GistTeamSupport
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Pricing is based on annual billing
    More Pricing Information
    Features
    GistTeamSupport
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and TeamSupport
    Feature
    Gist
    8.9
    2 Ratings
    TeamSupport
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and TeamSupport
    Feature
    Gist
    -
    Ratings
    TeamSupport
    9.1
    11 Ratings
    Organize and prioritize service tickets00 Ratings9.611 Ratings
    Expert directory00 Ratings7.01 Ratings
    Subscription-based notifications00 Ratings10.05 Ratings
    Ticket creation and submission00 Ratings9.611 Ratings
    Ticket response00 Ratings9.611 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and TeamSupport
    Feature
    Gist
    -
    Ratings
    TeamSupport
    9.1
    11 Ratings
    External knowledge base00 Ratings8.77 Ratings
    Internal knowledge base00 Ratings9.410 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and TeamSupport
    Feature
    Gist
    -
    Ratings
    TeamSupport
    9.7
    11 Ratings
    Customer portal00 Ratings10.09 Ratings
    Social integration00 Ratings9.04 Ratings
    Email support00 Ratings10.011 Ratings
    Help Desk CRM integration00 Ratings10.07 Ratings
    User Ratings
    GistTeamSupport
    Likelihood to Recommend
    9.5
    (112 ratings)
    7.3
    (57 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    10.0
    (14 ratings)
    Usability
    6.7
    (4 ratings)
    8.9
    (8 ratings)
    Availability
    -
    (0 ratings)
    1.8
    (4 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (5 ratings)
    Support Rating
    8.6
    (9 ratings)
    9.3
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    6.4
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.7
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.5
    (6 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)