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Gladly CX Platform vs. Microsoft Dynamics 365 Customer Service

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Gladly CX Platform

10 Reviews and Ratings

Microsoft Dynamics 365 Customer Service

20 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Microsoft Dynamics 365 Customer Service

    Score6.4 out of 10
    		N/AMicrosoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

    $50

    per month per user

    Pricing
    Gladly CX PlatformMicrosoft Dynamics 365 Customer Service
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Dynamics 365 Customer Service Professional
    $50
    per month per user
    Add-In - Chat
    $60
    per month per user
    Dynamics 365 Customer Service Enterprise
    $105
    per month per user
    Dynamics 365 Customer Service Premium
    $195
    per month per user
    Offerings
    Pricing Offerings
    Gladly CX PlatformMicrosoft Dynamics 365 Customer Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gladly CX PlatformMicrosoft Dynamics 365 Customer Service
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Microsoft Dynamics 365 Customer Service
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Microsoft Dynamics 365 Customer Service
    8.5
    2 Ratings
    Organize and prioritize service tickets5.02 Ratings10.02 Ratings
    Expert directory10.01 Ratings8.02 Ratings
    ITSM collaboration and documentation10.02 Ratings3.02 Ratings
    Ticket creation and submission10.01 Ratings10.02 Ratings
    Ticket response5.01 Ratings10.02 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Microsoft Dynamics 365 Customer Service
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Microsoft Dynamics 365 Customer Service
    5.5
    2 Ratings
    External knowledge base10.01 Ratings3.02 Ratings
    Internal knowledge base10.01 Ratings8.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Microsoft Dynamics 365 Customer Service
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Microsoft Dynamics 365 Customer Service
    7.8
    2 Ratings
    IVR10.02 Ratings5.02 Ratings
    Social integration10.02 Ratings8.02 Ratings
    Email support10.02 Ratings10.02 Ratings
    Help Desk CRM integration10.02 Ratings8.02 Ratings
    Customer portal00 Ratings8.02 Ratings
    User Ratings
    Gladly CX PlatformMicrosoft Dynamics 365 Customer Service
    Likelihood to Recommend
    10.0
    (2 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)