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Gladly CX Platform vs. OpenText CX-E Voice

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Gladly CX Platform

10 Reviews and Ratings

OpenText CX-E Voice

8 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    OpenText CX-E Voice

    Score8.5 out of 10
    Small Businesses (1-50 employees)
    		OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
    Pricing
    Gladly CX PlatformOpenText CX-E Voice
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    No answers on this topic
    Offerings
    Pricing Offerings
    Gladly CX PlatformOpenText CX-E Voice
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gladly CX PlatformOpenText CX-E Voice
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and OpenText CX-E Voice
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    OpenText CX-E Voice
    -
    Ratings
    Organize and prioritize service tickets5.02 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    ITSM collaboration and documentation10.02 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response5.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and OpenText CX-E Voice
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    OpenText CX-E Voice
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and OpenText CX-E Voice
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    OpenText CX-E Voice
    -
    Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Gladly CX Platform and OpenText CX-E Voice
    Feature
    Gladly CX Platform
    -
    Ratings
    OpenText CX-E Voice
    9.3
    2 Ratings
    Agent dashboard00 Ratings10.02 Ratings
    Validate callers00 Ratings10.02 Ratings
    Outbound response00 Ratings10.02 Ratings
    Call forwarding00 Ratings9.52 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.52 Ratings
    Predictive dialing00 Ratings10.01 Ratings
    Interactive voice response00 Ratings9.02 Ratings
    REST APIs00 Ratings9.02 Ratings
    Call scripts00 Ratings8.52 Ratings
    Call tracking00 Ratings10.01 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Gladly CX Platform and OpenText CX-E Voice
    Feature
    Gladly CX Platform
    -
    Ratings
    OpenText CX-E Voice
    8.9
    2 Ratings
    Inbound call routing00 Ratings10.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.01 Ratings
    Call analytics00 Ratings9.01 Ratings
    Historical reporting00 Ratings9.02 Ratings
    Live reporting00 Ratings10.01 Ratings
    Customer surveys00 Ratings8.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    User Ratings
    Gladly CX PlatformOpenText CX-E Voice
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.2
    (3 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)