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Gladly CX Platform vs. Premier Contact Point

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Gladly CX Platform

10 Reviews and Ratings

Premier Contact Point

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Premier Contact Point

    Score8.5 out of 10
    		N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
    Pricing
    Gladly CX PlatformPremier Contact Point
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    No answers on this topic
    Offerings
    Pricing Offerings
    Gladly CX PlatformPremier Contact Point
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalRequired
    Additional Details——
    More Pricing Information
    Features
    Gladly CX PlatformPremier Contact Point
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Premier Contact Point
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Premier Contact Point
    -
    Ratings
    Organize and prioritize service tickets5.02 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    ITSM collaboration and documentation10.02 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response5.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Premier Contact Point
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Premier Contact Point
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Premier Contact Point
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Premier Contact Point
    -
    Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Gladly CX Platform and Premier Contact Point
    Feature
    Gladly CX Platform
    -
    Ratings
    Premier Contact Point
    8.4
    5 Ratings
    Agent dashboard00 Ratings7.75 Ratings
    Validate callers00 Ratings8.34 Ratings
    Outbound response00 Ratings8.54 Ratings
    Call forwarding00 Ratings8.34 Ratings
    Click-to-call (CTC)00 Ratings8.93 Ratings
    Warm transfer00 Ratings8.05 Ratings
    Predictive dialing00 Ratings9.01 Ratings
    Interactive voice response00 Ratings7.85 Ratings
    REST APIs00 Ratings7.31 Ratings
    Call scripts00 Ratings8.44 Ratings
    Call tracking00 Ratings8.44 Ratings
    Multichannel integration00 Ratings8.22 Ratings
    CRM software integration00 Ratings10.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Gladly CX Platform and Premier Contact Point
    Feature
    Gladly CX Platform
    -
    Ratings
    Premier Contact Point
    8.2
    5 Ratings
    Inbound call routing00 Ratings8.54 Ratings
    Omnichannel inbound routing00 Ratings8.83 Ratings
    Recording00 Ratings8.55 Ratings
    Quality management00 Ratings8.23 Ratings
    Call analytics00 Ratings8.63 Ratings
    Historical reporting00 Ratings6.15 Ratings
    Live reporting00 Ratings8.24 Ratings
    Customer surveys00 Ratings8.22 Ratings
    Customer interaction analytics00 Ratings9.01 Ratings
    User Ratings
    Gladly CX PlatformPremier Contact Point
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.5
    (5 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)