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Gladly CX Platform vs. Raiseaticket

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Raiseaticket

    Score9 out of 10
    N/ARaiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
    Pricing
    Gladly CX PlatformRaiseaticket
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    No answers on this topic
    Offerings
    Pricing Offerings
    Gladly CX PlatformRaiseaticket
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Features
    Gladly CX PlatformRaiseaticket
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Raiseaticket
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Raiseaticket
    8.8
    3 Ratings
    Organize and prioritize service tickets5.02 Ratings9.53 Ratings
    Expert directory10.01 Ratings9.03 Ratings
    ITSM collaboration and documentation10.02 Ratings8.03 Ratings
    Ticket creation and submission10.01 Ratings9.53 Ratings
    Ticket response5.01 Ratings8.53 Ratings
    Subscription-based notifications00 Ratings8.53 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Raiseaticket
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Raiseaticket
    9.0
    3 Ratings
    External knowledge base10.01 Ratings8.52 Ratings
    Internal knowledge base10.01 Ratings9.53 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Raiseaticket
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Raiseaticket
    7.0
    3 Ratings
    IVR10.02 Ratings6.52 Ratings
    Social integration10.02 Ratings7.01 Ratings
    Email support10.02 Ratings6.93 Ratings
    Help Desk CRM integration10.02 Ratings7.03 Ratings
    Customer portal00 Ratings7.53 Ratings
    User Ratings
    Gladly CX PlatformRaiseaticket
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (3 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)