TrustRadius: an HG Insights company

Gladly CX Platform vs. RingCentral Contact Center

Save this comparison

Save this comparison

Gladly CX Platform

10 Reviews and Ratings

RingCentral Contact Center

86 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    Gladly CX PlatformRingCentral Contact Center
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    No answers on this topic
    Offerings
    Pricing Offerings
    Gladly CX PlatformRingCentral Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gladly CX PlatformRingCentral Contact Center
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and RingCentral Contact Center
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    RingCentral Contact Center
    -
    Ratings
    Organize and prioritize service tickets5.02 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    ITSM collaboration and documentation10.02 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response5.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and RingCentral Contact Center
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    RingCentral Contact Center
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and RingCentral Contact Center
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    RingCentral Contact Center
    -
    Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Gladly CX Platform and RingCentral Contact Center
    Feature
    Gladly CX Platform
    -
    Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard00 Ratings9.518 Ratings
    Validate callers00 Ratings7.010 Ratings
    Outbound response00 Ratings9.619 Ratings
    Call forwarding00 Ratings9.720 Ratings
    Click-to-call (CTC)00 Ratings9.611 Ratings
    Warm transfer00 Ratings8.010 Ratings
    Predictive dialing00 Ratings9.97 Ratings
    Interactive voice response00 Ratings8.410 Ratings
    REST APIs00 Ratings8.87 Ratings
    Call scripts00 Ratings9.913 Ratings
    Call tracking00 Ratings9.010 Ratings
    Multichannel integration00 Ratings6.011 Ratings
    CRM software integration00 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Gladly CX Platform and RingCentral Contact Center
    Feature
    Gladly CX Platform
    -
    Ratings
    RingCentral Contact Center
    8.4
    21 Ratings
    Inbound call routing00 Ratings9.619 Ratings
    Omnichannel inbound routing00 Ratings8.011 Ratings
    Recording00 Ratings9.719 Ratings
    Quality management00 Ratings9.517 Ratings
    Call analytics00 Ratings9.418 Ratings
    Historical reporting00 Ratings9.018 Ratings
    Live reporting00 Ratings9.416 Ratings
    Customer surveys00 Ratings9.19 Ratings
    Customer interaction analytics00 Ratings2.46 Ratings
    User Ratings
    Gladly CX PlatformRingCentral Contact Center
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    6.3
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (3 ratings)
    Support Rating
    10.0
    (1 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)