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Gladly CX Platform vs. SupportBee

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    SupportBee

    Score9 out of 10
    N/ASupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.N/A
    Pricing
    Gladly CX PlatformSupportBee
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    No answers on this topic
    Offerings
    Pricing Offerings
    Gladly CX PlatformSupportBee
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    Gladly CX PlatformSupportBee
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and SupportBee
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    SupportBee
    8.6
    4 Ratings
    Organize and prioritize service tickets5.02 Ratings8.54 Ratings
    Expert directory10.01 Ratings8.03 Ratings
    ITSM collaboration and documentation10.02 Ratings8.54 Ratings
    Ticket creation and submission10.01 Ratings9.14 Ratings
    Ticket response5.01 Ratings9.14 Ratings
    Subscription-based notifications00 Ratings8.64 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and SupportBee
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    SupportBee
    8.8
    4 Ratings
    External knowledge base10.01 Ratings9.14 Ratings
    Internal knowledge base10.01 Ratings8.52 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and SupportBee
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    SupportBee
    8.4
    3 Ratings
    IVR10.02 Ratings8.02 Ratings
    Social integration10.02 Ratings6.92 Ratings
    Email support10.02 Ratings9.13 Ratings
    Help Desk CRM integration10.02 Ratings9.13 Ratings
    Customer portal00 Ratings9.13 Ratings
    User Ratings
    Gladly CX PlatformSupportBee
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (4 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.0
    (1 ratings)