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Gladly CX Platform vs. Talkdesk

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Gladly CX Platform

10 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    Gladly CX PlatformTalkdesk
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    Gladly CX PlatformTalkdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Features
    Gladly CX PlatformTalkdesk
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Talkdesk
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Talkdesk
    -
    Ratings
    Organize and prioritize service tickets5.02 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    ITSM collaboration and documentation10.02 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response5.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Talkdesk
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Talkdesk
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Talkdesk
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Talkdesk
    -
    Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Gladly CX Platform and Talkdesk
    Feature
    Gladly CX Platform
    -
    Ratings
    Talkdesk
    7.7
    470 Ratings
    Agent dashboard00 Ratings7.5450 Ratings
    Validate callers00 Ratings8.7397 Ratings
    Outbound response00 Ratings7.0413 Ratings
    Call forwarding00 Ratings7.0403 Ratings
    Click-to-call (CTC)00 Ratings8.6375 Ratings
    Warm transfer00 Ratings8.8425 Ratings
    Predictive dialing00 Ratings8.3219 Ratings
    Interactive voice response00 Ratings8.2300 Ratings
    REST APIs00 Ratings8.1236 Ratings
    Call scripts00 Ratings7.0213 Ratings
    Call tracking00 Ratings8.3418 Ratings
    Multichannel integration00 Ratings7.5305 Ratings
    CRM software integration00 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Gladly CX Platform and Talkdesk
    Feature
    Gladly CX Platform
    -
    Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing00 Ratings8.2416 Ratings
    Omnichannel inbound routing00 Ratings8.2299 Ratings
    Recording00 Ratings9.0440 Ratings
    Quality management00 Ratings9.0400 Ratings
    Call analytics00 Ratings8.2414 Ratings
    Historical reporting00 Ratings9.2421 Ratings
    Live reporting00 Ratings8.3413 Ratings
    Customer surveys00 Ratings7.9230 Ratings
    Customer interaction analytics00 Ratings8.2265 Ratings
    User Ratings
    Gladly CX PlatformTalkdesk
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.5
    (37 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (299 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (7 ratings)
    Support Rating
    10.0
    (1 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (217 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)