TrustRadius

GLPI vs. Heimdal Patch and Asset Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
Heimdal Patch and Asset Management
Score 8.0 out of 10
N/A
Heimdal Patch and Asset Management is a cloud-based tool that automates OS and third-party updates. The automated patch management solution delivers updates within 4 hours of vendor release, after scanning for malware, removing unwanted software, and checking that the patch installs and works correctly. Once installed, Heimdal’s lightweight agent is able to define granular group policies and orchestrate patching across Windows, macOS, and Linux - no extra…N/A
Pricing
GLPIHeimdal Patch and Asset Management
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
No answers on this topic
Offerings
Pricing Offerings
GLPIHeimdal Patch and Asset Management
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$1,200 per installationNo setup fee
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPIHeimdal Patch and Asset Management
Considered Both Products
GLPI
Heimdal Patch and Asset Management
Verified User
Anonymous
Chose Heimdal Patch and Asset Management
In my professional career (in which I have been employed at the same location) I haven't actually used another product. Any time we have interviewed a potential new supplier their product really hasn't been better.
Verified User
Anonymous
Chose Heimdal Patch and Asset Management
We assessed both ManageEngine and Qualys (specifically their patch management solution) against Heimdal Patch and Asset Management. Qualys was an outlier in terms of cost and felt complex for setup at the time (I believe this has now improved) when compared to both alternate …
DS
Dale Simpson
IT & Business Systems Manager
Chose Heimdal Patch and Asset Management
We Kaseya VSA as our RMM tool and this also incorporates patch and asset management. Although it overlaps Heimdal Patch and Asset Managment, VSA has a different database of 3rd party software. We use both solutions to give us a greater coverage of patches to ensure as many …
Verified User
Anonymous
Chose Heimdal Patch and Asset Management
In comparison Heimdal Patch and Asset Management is Cheaper in a All-in-One Package but offers less capabilities than other 3rd Party Patching software.
Verified User
Anonymous
Chose Heimdal Patch and Asset Management
Sophos does not offer patch management or OS updates which are essential in todays threat landscape.
RH
Richard Hanson
Head of Pre Sales
Chose Heimdal Patch and Asset Management
Depending on your size of organization and adoption of MS technologies Heimdal still stands tall with its vast list of supported applications. We have customers where both intune and Heimdal are used. It is also extremely cost-effective, so is a great fit for …
Chose Heimdal Patch and Asset Management
They give us the complete package that we needed. I selected it because it could save us a lot of time if it could update our programs on all our computers. Our security level is getting higher.
Features
GLPIHeimdal Patch and Asset Management
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.0
Ratings
10% above category average
Heimdal Patch and Asset Management
-
Ratings
Organize and prioritize service tickets10.00 Ratings00 Ratings
Expert directory8.00 Ratings00 Ratings
Self-service tools9.00 Ratings00 Ratings
ITSM collaboration and documentation8.00 Ratings00 Ratings
ITSM reports and dashboards10.00 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
8.5
Ratings
3% above category average
Heimdal Patch and Asset Management
-
Ratings
Configuration mangement9.00 Ratings00 Ratings
Asset management dashboard8.00 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
9.5
Ratings
12% above category average
Heimdal Patch and Asset Management
-
Ratings
Change requests repository9.00 Ratings00 Ratings
Service-level management10.00 Ratings00 Ratings
Threat Intelligence
Comparison of Threat Intelligence features of Product A and Product B
GLPI
-
Ratings
Heimdal Patch and Asset Management
7.7
Ratings
3% below category average
Network Analytics00 Ratings8.50 Ratings
Threat Recognition00 Ratings7.90 Ratings
Vulnerability Classification00 Ratings8.60 Ratings
Automated Alerts and Reporting00 Ratings8.50 Ratings
Threat Analysis00 Ratings7.50 Ratings
Threat Intelligence Reporting00 Ratings5.90 Ratings
Automated Threat Identification00 Ratings7.00 Ratings
Vulnerability Management Tools
Comparison of Vulnerability Management Tools features of Product A and Product B
GLPI
-
Ratings
Heimdal Patch and Asset Management
7.8
Ratings
4% below category average
IT Asset Realization00 Ratings7.50 Ratings
Authentication00 Ratings7.00 Ratings
Configuration Monitoring00 Ratings9.10 Ratings
Web Scanning00 Ratings8.50 Ratings
Vulnerability Intelligence00 Ratings6.90 Ratings
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GLPIHeimdal Patch and Asset Management
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Score 9.5 out of 10
Enterprises
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Score 9.2 out of 10
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Score 9.0 out of 10
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User Ratings
GLPIHeimdal Patch and Asset Management
Likelihood to Recommend
9.0
(0 ratings)
8.0
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
GLPIHeimdal Patch and Asset Management
Likelihood to Recommend
GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.
Verified User
Anonymous
Read full review
Heimdal Patch and Asset Management is amazing at what it does - keeping all servers and endpoints patched and up to date. It removes the hassle out of manually checking software on each server and endpoint, and frees up the IT team's time to only have to interact with software that won't update automatically.
Dale Simpson | TrustRadius Reviewer
Dale Simpson
IT & Business Systems Manager
Read full review
Pros
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
  • All updates are delivered across all devices, whether domained or not.
  • Ability to add applications to patching regime is excellent.
  • Single pain of glass portal for all modules.
  • If needed (rarely), support has been first class.
RH
Richard Hanson
Head of Pre Sales
Read full review
Cons
  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
Verified User
Anonymous
Read full review
  • Interface could be more user friendly but when you know how it works its allright
  • Easier way to quickly see what updates are installed on what machines
Verified User
Anonymous
Read full review
Usability
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
We assessed both ManageEngine and Qualys (specifically their patch management solution) against Heimdal Patch and Asset Management. Qualys was an outlier in terms of cost and felt complex for setup at the time (I believe this has now improved) when compared to both alternate solutions. When considering our patch solution we also wanted a product that could integrate additional features (Spam filtering, endpoint protection, remote desktop support) under "a pane of glass". Heimdal Patch and Asset Management seemed to cover this off within the best interface at a competitive price for each additional solution.
Verified User
Anonymous
Read full review
Return on Investment
  • No cost upfront apart from hosting
  • Extensive plugin catalogue to add new features without any cost
  • No maintenance cost unless you need support.
Verified User
Anonymous
Read full review
  • More Support necessary than without automated patching
  • ROI is hard to determine as there was no 3rd party exploit in the time we have used Heimdal Patch and Asset Management
Verified User
Anonymous
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

Heimdal Patch and Asset Management Screenshots

Screenshot of Heimdal Patch & Asset ManagementScreenshot of where to schedule patches with Heimdal's Patch & Asset ManagementScreenshot of some of the +350 3rd-party apps that can be patched with Heimdal's Patch & Asset ManagementScreenshot of Heimdal's Infinity management add-on, used to update proprietary software