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GLPI vs. Microsoft System Center Service Manager

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GLPI

8 Reviews and Ratings

Microsoft System Center Service Manager

47 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GLPI

    Score9.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    		GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    Microsoft System Center Service Manager

    Score8.6 out of 10
    		N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
    Pricing
    GLPIMicrosoft System Center Service Manager
    Editions & Modules
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    No answers on this topic
    Offerings
    Pricing Offerings
    GLPIMicrosoft System Center Service Manager
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$1,200 per installationNo setup fee
    Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
    More Pricing Information
    Features
    GLPIMicrosoft System Center Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of GLPI and Microsoft System Center Service Manager
    Feature
    GLPI
    9.0
    2 Ratings
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    Organize and prioritize service tickets10.02 Ratings8.04 Ratings
    Expert directory8.02 Ratings7.03 Ratings
    Self-service tools9.02 Ratings8.75 Ratings
    ITSM collaboration and documentation8.02 Ratings9.76 Ratings
    ITSM reports and dashboards10.02 Ratings7.16 Ratings
    Service restoration00 Ratings7.04 Ratings
    Subscription-based notifications00 Ratings7.04 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of GLPI and Microsoft System Center Service Manager
    Feature
    GLPI
    8.5
    2 Ratings
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    Configuration mangement9.01 Ratings9.86 Ratings
    Asset management dashboard8.02 Ratings8.77 Ratings
    Policy and contract enforcement00 Ratings6.05 Ratings
    Change management
    Comparison of Change management features of GLPI and Microsoft System Center Service Manager
    Feature
    GLPI
    9.5
    2 Ratings
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    Change requests repository9.01 Ratings6.16 Ratings
    Service-level management10.02 Ratings8.05 Ratings
    Change calendar00 Ratings6.05 Ratings
    User Ratings
    GLPIMicrosoft System Center Service Manager
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.8
    (7 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (2 ratings)