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GLPI vs. Soffront CRM

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GLPI

8 Reviews and Ratings

Soffront CRM

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GLPI

    Score9.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    		GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    Soffront CRM

    Score7 out of 10
    Enterprise companies (1,001+ employees)
    		Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…

    $20

    per month

    Pricing
    GLPISoffront CRM
    Editions & Modules
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    1,000 Emails
    $4.00
    per month
    5,000 Emails
    $15.00
    per month
    10,000 Emails
    $25.00
    per month
    Offerings
    Pricing Offerings
    GLPISoffront CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$1,200 per installationNo setup fee
    Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
    More Pricing Information
    Features
    GLPISoffront CRM
    Incident and problem management
    Comparison of Incident and problem management features of GLPI and Soffront CRM
    Feature
    GLPI
    9.0
    2 Ratings
    Soffront CRM
    -
    Ratings
    Organize and prioritize service tickets10.02 Ratings00 Ratings
    Expert directory8.02 Ratings00 Ratings
    Self-service tools9.02 Ratings00 Ratings
    ITSM collaboration and documentation8.02 Ratings00 Ratings
    ITSM reports and dashboards10.02 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of GLPI and Soffront CRM
    Feature
    GLPI
    8.5
    2 Ratings
    Soffront CRM
    -
    Ratings
    Configuration mangement9.01 Ratings00 Ratings
    Asset management dashboard8.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of GLPI and Soffront CRM
    Feature
    GLPI
    9.5
    2 Ratings
    Soffront CRM
    -
    Ratings
    Change requests repository9.01 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    7.8
    2 Ratings
    Customer data management / contact management00 Ratings9.02 Ratings
    Workflow management00 Ratings6.02 Ratings
    Territory management00 Ratings7.31 Ratings
    Channel / partner relationship management00 Ratings9.02 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    5.0
    2 Ratings
    Case management00 Ratings5.02 Ratings
    Help desk management00 Ratings5.02 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    9.5
    2 Ratings
    Lead management00 Ratings10.02 Ratings
    Email marketing00 Ratings9.02 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    6.1
    2 Ratings
    Task management00 Ratings8.21 Ratings
    Reporting00 Ratings4.02 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    4.7
    2 Ratings
    Forecasting00 Ratings4.02 Ratings
    Pipeline visualization00 Ratings6.02 Ratings
    Customizable reports00 Ratings4.02 Ratings
    Customization
    Comparison of Customization features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    7.0
    2 Ratings
    Custom fields00 Ratings7.02 Ratings
    Security
    Comparison of Security features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    7.0
    2 Ratings
    Single sign-on capability00 Ratings6.02 Ratings
    Role-based user permissions00 Ratings8.02 Ratings
    Social CRM
    Comparison of Social CRM features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    6.0
    2 Ratings
    Social data00 Ratings7.02 Ratings
    Social engagement00 Ratings5.02 Ratings
    Platform
    Comparison of Platform features of GLPI and Soffront CRM
    Feature
    GLPI
    -
    Ratings
    Soffront CRM
    7.0
    2 Ratings
    Mobile access00 Ratings7.02 Ratings
    User Ratings
    GLPISoffront CRM
    Likelihood to Recommend
    9.0
    (2 ratings)
    7.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)