TrustRadius

GLPI vs. Soffront CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
Soffront CRM
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…
$4
per month
Pricing
GLPISoffront CRM
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
1,000 Emails
$4.00
per month
5,000 Emails
$15.00
per month
10,000 Emails
$25.00
per month
Offerings
Pricing Offerings
GLPISoffront CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$1,200 per installationNo setup fee
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPISoffront CRM
Considered Both Products
GLPI
Soffront CRM
Verified User
Anonymous
Chose Soffront CRM
Easy lead generation process. Project time short and good relation with vendor.
Andrew Van Horn | TrustRadius Reviewer
Andrew Van Horn
Business Coach
Chose Soffront CRM
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for …
Features
GLPISoffront CRM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.0
Ratings
10% above category average
Soffront CRM
-
Ratings
Organize and prioritize service tickets10.00 Ratings00 Ratings
Expert directory8.00 Ratings00 Ratings
Self-service tools9.00 Ratings00 Ratings
ITSM collaboration and documentation8.00 Ratings00 Ratings
ITSM reports and dashboards10.00 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
8.5
Ratings
3% above category average
Soffront CRM
-
Ratings
Configuration mangement9.00 Ratings00 Ratings
Asset management dashboard8.00 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
9.5
Ratings
12% above category average
Soffront CRM
-
Ratings
Change requests repository9.00 Ratings00 Ratings
Service-level management10.00 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
7.8
Ratings
1% above category average
Customer data management / contact management00 Ratings9.00 Ratings
Workflow management00 Ratings6.00 Ratings
Territory management00 Ratings7.30 Ratings
Channel / partner relationship management00 Ratings9.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
5.0
Ratings
40% below category average
Case management00 Ratings5.00 Ratings
Help desk management00 Ratings5.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
9.5
Ratings
22% above category average
Lead management00 Ratings10.00 Ratings
Email marketing00 Ratings9.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
6.1
Ratings
22% below category average
Task management00 Ratings8.20 Ratings
Reporting00 Ratings4.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
4.7
Ratings
47% below category average
Forecasting00 Ratings4.00 Ratings
Pipeline visualization00 Ratings6.00 Ratings
Customizable reports00 Ratings4.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
7.0
Ratings
7% below category average
Custom fields00 Ratings7.00 Ratings
Security
Comparison of Security features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
7.0
Ratings
17% below category average
Single sign-on capability00 Ratings6.00 Ratings
Role-based user permissions00 Ratings8.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
6.0
Ratings
20% below category average
Social data00 Ratings7.00 Ratings
Social engagement00 Ratings5.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
GLPI
-
Ratings
Soffront CRM
7.0
Ratings
5% below category average
Mobile access00 Ratings7.00 Ratings
Best Alternatives
GLPISoffront CRM
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPISoffront CRM
Likelihood to Recommend
9.0
(0 ratings)
7.0
(0 ratings)
Usability
9.0
(0 ratings)
8.0
(0 ratings)
Support Rating
-
(0 ratings)
7.0
(0 ratings)
User Testimonials
GLPISoffront CRM
Likelihood to Recommend
GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.
Verified User
Anonymous
Read full review
This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer
Andrew Van Horn
Business Coach
Read full review
Pros
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer
Andrew Van Horn
Business Coach
Read full review
Cons
  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
Verified User
Anonymous
Read full review
  • Reporting
  • Loyalty features
  • Social media integration
Verified User
Anonymous
Read full review
Usability
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.
Verified User
Anonymous
Read full review
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
Verified User
Anonymous
Read full review
Alternatives Considered
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
Easy lead generation process. Project time short and good relation with vendor.
Verified User
Anonymous
Read full review
Return on Investment
  • No cost upfront apart from hosting
  • Extensive plugin catalogue to add new features without any cost
  • No maintenance cost unless you need support.
Verified User
Anonymous
Read full review
  • Lead generation increase by 12%
  • Opportunity conversion to client increase of 5%
Verified User
Anonymous
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard