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GoContact vs. GoTo Connect

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GoContact

2 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoContact

    Score10 out of 10
    		N/AGoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    GoContactGoTo Connect
    Editions & Modules
    No answers on this topic
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    GoContactGoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    GoContactGoTo Connect
    Considered Both Products
    GoContact
    No answer on this topic
    GoTo (formerly LogMeIn)
    Stephen Bohnke
    Network and Systems Administrator in Information Technology at Noffsinger Mfg Co, Inc. (Farming, 51-200 employees)
    Chose GoTo Connect
    I have nothing personal against Broadvoice and found their team pleasant to work with. The greatest difference has been the administrative portals. Where Broadvoice was confusing and I still hadn't really been able to figure it out over a period of years past some basic …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GoContactGoTo Connect
    Contact Center Software
    Comparison of Contact Center Software features of GoContact and GoTo Connect
    Feature
    GoContact
    9.4
    2 Ratings
    GoTo Connect
    -
    Ratings
    Agent dashboard9.02 Ratings00 Ratings
    Validate callers10.02 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding9.02 Ratings00 Ratings
    Click-to-call (CTC)9.01 Ratings00 Ratings
    Warm transfer10.02 Ratings00 Ratings
    Predictive dialing10.02 Ratings00 Ratings
    Interactive voice response9.02 Ratings00 Ratings
    REST APIs10.01 Ratings00 Ratings
    Call scripts9.02 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration9.02 Ratings00 Ratings
    CRM software integration10.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of GoContact and GoTo Connect
    Feature
    GoContact
    9.4
    2 Ratings
    GoTo Connect
    -
    Ratings
    Inbound call routing10.02 Ratings00 Ratings
    Omnichannel inbound routing10.02 Ratings00 Ratings
    Recording9.02 Ratings00 Ratings
    Quality management10.01 Ratings00 Ratings
    Call analytics9.02 Ratings00 Ratings
    Historical reporting9.02 Ratings00 Ratings
    Live reporting9.02 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics10.01 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of GoContact and GoTo Connect
    Feature
    GoContact
    -
    Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX00 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.7121 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Directory of employee names00 Ratings9.6158 Ratings
    Call Management
    Comparison of Call Management features of GoContact and GoTo Connect
    Feature
    GoContact
    -
    Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules00 Ratings8.2165 Ratings
    Call recording00 Ratings8.5143 Ratings
    Call park00 Ratings7.3133 Ratings
    Call screening00 Ratings6.5139 Ratings
    Message alerts00 Ratings8.8165 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of GoContact and GoTo Connect
    Feature
    GoContact
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.5148 Ratings
    Video screen sharing00 Ratings8.294 Ratings
    Instant messaging00 Ratings8.788 Ratings
    Mobile apps
    Comparison of Mobile apps features of GoContact and GoTo Connect
    Feature
    GoContact
    -
    Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS00 Ratings5.7137 Ratings
    Mobile app for Android00 Ratings5.0121 Ratings
    User Ratings
    GoContactGoTo Connect
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    4.9
    (25 ratings)
    Usability
    8.0
    (1 ratings)
    7.9
    (78 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.4
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    8.3
    (53 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (89 ratings)
    Product Scalability
    -
    (0 ratings)
    9.4
    (2 ratings)