TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoContact

    Score10 out of 10
    N/AGoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A

    Talkdesk

    Score8.6 out of 10
    N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    GoContactTalkdesk
    Editions & Modules
    No answers on this topic
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    GoContactTalkdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    GoContactTalkdesk
    Considered Both Products
    GoContact
    Chose GoContact
    Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well …
    Incentivized
    Talkdesk
    Chose Talkdesk
    Talkdesk accomplished all the functionalities our Company was looking for in a dialer operation setting - predictive dialer, dashboard elaboration, CRM integration, Bigquery integration, call forwarding, IVR, Inbound operation, among others. This is something that the other …
    Incentivized
    Chose Talkdesk
    it's easier to use, allows for greater scalability, and provides integration with our current CRM
    Incentivized
    Chose Talkdesk
    Talkdesk is easier to manage and has a major advantage that is a native connection with our future CRM (Salesforce) solution. The fact that our agents are VPN and extra software free is also an advantage. They just need Google Chrome to start working on their personal or …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GoContactTalkdesk
    Contact Center Software
    Comparison of Contact Center Software features of GoContact and Talkdesk
    Feature
    GoContact
    9.4
    2 Ratings
    Talkdesk
    7.8
    470 Ratings
    Agent dashboard9.02 Ratings7.5450 Ratings
    Validate callers10.02 Ratings8.7397 Ratings
    Outbound response9.02 Ratings7.0413 Ratings
    Call forwarding9.02 Ratings7.0403 Ratings
    Click-to-call (CTC)9.01 Ratings8.6375 Ratings
    Warm transfer10.02 Ratings8.8425 Ratings
    Predictive dialing10.02 Ratings8.3219 Ratings
    Interactive voice response9.02 Ratings8.2300 Ratings
    REST APIs10.01 Ratings8.1236 Ratings
    Call scripts9.02 Ratings7.1213 Ratings
    Call tracking9.02 Ratings8.3418 Ratings
    Multichannel integration9.02 Ratings7.6305 Ratings
    CRM software integration10.02 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of GoContact and Talkdesk
    Feature
    GoContact
    9.4
    2 Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing10.02 Ratings8.2416 Ratings
    Omnichannel inbound routing10.02 Ratings8.1299 Ratings
    Recording9.02 Ratings9.0440 Ratings
    Quality management10.01 Ratings9.0400 Ratings
    Call analytics9.02 Ratings8.2414 Ratings
    Historical reporting9.02 Ratings9.2421 Ratings
    Live reporting9.02 Ratings8.3413 Ratings
    Customer surveys9.01 Ratings8.0230 Ratings
    Customer interaction analytics10.01 Ratings8.2265 Ratings
    User Ratings
    GoContactTalkdesk
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (37 ratings)
    Usability
    8.0
    (1 ratings)
    8.5
    (299 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (7 ratings)
    Support Rating
    10.0
    (1 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (217 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)