Chorus by ZoomInfo vs. Gong

Chorus by ZoomInfo

431 Reviews and Ratings

Gong

981 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chorus by ZoomInfo	Score8.5 out of 10	N/A	Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.	N/A
Gong	Score9.1 out of 10	N/A	Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…	N/A

Pricing

Chorus by ZoomInfo

Gong

No answers on this topic

No answers on this topic

Pricing Offerings
Chorus by ZoomInfo	Gong
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Chorus by ZoomInfo	Gong
Considered Both Products	ZoomInfo Philip Wildstein Director, SAP Business Development in Sales at Mygo Consulting (Computer Software, 201-500 employees) Chose Chorus by ZoomInfo We stayed with Chorus by ZoomInfo because of the superior way it recaps our calls. Depending on the length of the call and what is being discussed, Chorus by ZoomInfo will usually provide 10 key points in clear detail. When we used Gong, we were finding it was only providing … Incentivized Helpful? Ashley Linn Sales and Marketing Specialist in Marketing at Cutsforth, Inc (Oil & Energy, 51-200 employees) Chose Chorus by ZoomInfo We have evaluated Gong, but have yet to use it. Mainly, we are in a three year contract with ZoomInfo, and aren't able to remove one part of the contract in favor of another. Gong seems like a decent product, but I am unable to determine if it is better, worse, or the same as … Incentivized Helpful? Verified User Chose Chorus by ZoomInfo We prefer Gong compared to Chorus because it offers a more robust set of features, better integrations, more automated workflows, and world-class customer support. Incentivized Helpful? Verified User Chose Chorus by ZoomInfo Gong is a great tool but too expensive for small to mid sized companies to afford. Chorus is more balanced in its pricing and feature offerings Incentivized Helpful? Thiago Ló Business Development Representative in Sales at ByondXR (Computer Software, 51-200 employees) Chose Chorus by ZoomInfo I know our director has evaluated Chorus.ai and Gong before opting to work with Chorus.ai, but I am not sure what was it that made him decide to go with Chorus.ai and not with Gong. Incentivized Helpful? Verified User Chose Chorus by ZoomInfo Gong.io showed more integrations and capability to analyze data but was significantly more expensive. Chorus.ai gets the job done though. Incentivized Helpful? Verified User Chose Chorus by ZoomInfo Gong.io's sales tactics are too pushy, especially for B2B. Incentivized Helpful? Sam Lee Commercial Director in Sales at Info-Tech Research Group (Information Technology & Services, 501-1000 employees) Chose Chorus by ZoomInfo I prefer Gong.io over Chorus.ai. Incentivized Helpful? Verified User Chose Chorus by ZoomInfo Gong.io is simply a better product, with more features, insights, and helpful tips around coaching. To be blunt, if it were my decision, we'd jump ship immediately in favor of Gong.io. Incentivized Helpful? Josh Davis Enterprise Sales Engineer in Sales at Talkdesk (Telecommunications, 1001-5000 employees) Chose Chorus by ZoomInfo I think Gong.io has a slight edge with their UI and more advanced AI capabilities. However, Chorus.ai does get the job done and stacks up well against Gong.io. Incentivized Helpful? Eli Kenan Sales Director in Sales at SteelHouse (Marketing & Advertising, 51-200 employees) Chose Chorus by ZoomInfo We evaluated both Chorus.ai and Gong.io in depth, but opted to use Chorus.ai since it seemed to have some more advanced features, such as custom keyword tracking. I preferred Gong.io's UI, as it was more streamlined and simplified at the time, but honestly either tool would be … Incentivized Helpful? Yigal Rabi Business applications manager in Information Technology at Gloat (Computer Software, 201-500 employees) Chose Chorus by ZoomInfo It provided a wider solution that fit our sales funnel process Incentivized Helpful? Nick Maffei Sales Operations in Sales at Burnalong (Health, Wellness and Fitness, 51-200 employees) Chose Chorus by ZoomInfo Very comparable. Chorus was cheaper, to be honest! Incentivized Helpful? Sean Cohen Director of Sales in Sales at KPA (Information Services, 201-500 employees) Chose Chorus by ZoomInfo Very similar Incentivized Helpful? Verified User Chose Chorus by ZoomInfo They all are amazing solutions that meet all of our core requirements. We selected Chorus.ai as the price was a bit more competitive to the other solutions in the tech stack for having the ability to meet all of our core requirements. Incentivized Helpful? David Bendit Account Executive in Sales at Reprise (Computer Software, 51-200 employees) Chose Chorus by ZoomInfo The products are very similar, each will have stories about how their tech is better or more optimized to help salespeople hit their quota. At the end of the day, it was clear that Chorus.ai not only did everything that Gong did, but it was also a significantly better value … Incentivized Helpful? Verified User Chose Chorus by ZoomInfo It's a good tool for what our org uses it for. As mentioned, this is utilized as a repository to go back and review calls for notes more than it is for coaching. Because of the use case, actual deal intelligence (vs. visibility) isn't a major factor. Compared to other tools, … Incentivized Helpful? Shayan Goel Business Development Manager in Sales at Thales (Computer Hardware, 5001-10,000 employees) Chose Chorus by ZoomInfo Having used similar tools in the past, I found Chorus.ai to be most effective due to its accuracy. It's pretty accurate when it comes to transcripts, speaker ratio and search functionality. Overall it's a pretty solid tool for call reviews. Incentivized Helpful? Giulio Magni Sales Enablement in Sales at Mimecast (Information Technology & Services, 1001-5000 employees) Chose Chorus by ZoomInfo It was a neck-and-neck finish for both vendors in our selection process. We easily could have gone either way on the decision, both vendors did very well in the sales engagement. Chorus.ai did a slightly better job at executive bridging and connecting to others in our … Incentivized Helpful? Verified User Chose Chorus by ZoomInfo We like Chorus.ai's sales support. The sales coaching and enablement features. We have outreach so it's good to see int between Chorus.ai and Outreach. It pulls call data from outreach and gives sales call analysis. It was better able to transcribe the calls. Incentivized Helpful? Verified User Chose Chorus by ZoomInfo I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call. Incentivized Helpful? Verified User Chose Chorus by ZoomInfo It’s good. Incentivized Helpful? Verified User Chose Chorus by ZoomInfo Search functionality, analytics features, and price were differentiators in our decision. Incentivized Helpful?	Gong.io Verified User Chose Gong The only similar software I've used is Chorus by ZoomInfo. I don't find Zoominfo to be particularly helpful other than for up to date contact info, so having these functions tied to gether is not so important to me, and the actual functionality of Chorus is nowhere near as … Incentivized Helpful? Verified User Chose Gong Gong seems to provide more clarity than Salesforce Einstein, or Chorus by ZoomInfo. All of these systems have specific features that are important and valuable and each work in different ways to provide clarity into the sales process. I find that using these in parallel seems … Incentivized Helpful? Verified User Chose Gong Gong has higher accuracy in terms of call transcript and better brand reliability and sentiment, compared to Chorus by ZoomInfo and Kaia by Outreach. In addition, it is easier to use and share with team compared to other competitors. We also didnt want to have vendor lock-in … Incentivized Helpful? Verified User Chose Gong It's sexier. The UI/UX is better than anything we've evaluated. We just love it....and they don't nickel and dime you. The staff at Gong is exemplary! When working with Zoominfo and Chorus.ai - they disappeared. You can tell people at Gong, like their jobs! Incentivized Helpful? Verified User Chose Gong We evaluated Chorus.ai and Pickle against Gong and Gong was the favorite for our use case. It was a market leader with some presence in region and clearly focused on the key trend analysis and coaching that we required. Incentivized Helpful? Verified User Chose Gong Gong is way more robust than other tools I've used at other companies, and the UI is infinitely easier. I didn't have a hand in bringing Gong to my current company so unsure if there was a previous tool it replaced. Incentivized Helpful? James Schilling Senior Business Development Rep in Sales at Truckstop (Transportation/Trucking/Railroad, 501-1000 employees) Chose Gong I've used Chorus at a past company. It seems to do the transcriptions similarly accurately to Gong. Good enough call recording. The call feedback can be done too although maybe not as easily. I do not believe Chorus can create call playlists. I do feel there are a lot less … Incentivized Helpful? Lacey Elliot Implementation Specialist in Information Technology at ShipBob (Logistics & Supply Chain, 1001-5000 employees) Chose Gong Gong is by far the most comprehensive. Incentivized Helpful? Mike Derkrikorian Upmarket Account Executive in Sales at Vitally (Computer Software, 51-200 employees) Chose Gong Much better AI accuracy, better pipeline management, better call tagging Incentivized Helpful? Anthony Trinh Commercial Director in Sales at Augmentus (Machinery, 11-50 employees) Chose Gong The chorus is good, but Gong is a little better in every aspect. But not much. Outreach's AI is pretty good and helps with live training and feedback. I think many of the solutions are comparable; at that point, it's about what's in your current tech stack and how to avoid … Incentivized Helpful? Verified User Chose Gong Chorus was hard to us, tricky to request feedback, lack of tools to analyze calls and collaborate. One of the worst aspects of Chorus was how hard it was to find the call you were looking for. Incentivized Helpful? Verified User Chose Gong Chorus was very clunky, and not fun to use. Very glitchy. Gong has none of those problem and is a pleasure to use. Incentivized Helpful? Verified User Chose Gong I haven't used Chorus by Zoom in some time, so I'm unsure if they have AI summaries that could compete with Gong. Incentivized Helpful? Elizabeth Curry CX Operations Manager in Customer Service at DexCare (Hospital & Health Care, 51-200 employees) Chose Gong Gong is significantly more insightful than that of its competitors and has a better integration with the tools we use across our organization. Incentivized Helpful? Heidi Jones Enterprise Customer Success Manager in Customer Service at Metadata (Information Technology & Services, 11-50 employees) Chose Gong I do not have line of site into the evaluation. Incentivized Helpful? Micah Platt Commercial Account Executive in Sales at Egnyte (Information Technology & Services, 1001-5000 employees) Chose Gong Gong crushes the auto zoom recordings. They are nice, but we don't have access to any analysis. So that makes it much different to get any value. At that point it is just a note taker. Gong really does help you get more done! Our support team uses chorus as well as a co … Incentivized Helpful? Verified User Chose Gong We compared Gong, Chorus, and ExecVision (now part of Mediafly), and chose Gong because it appeared to be the most comprehensive and simplest to use. Incentivized Helpful? Verified User Chose Gong I did a head to head comparison between Gong and Chorus a few years ago, and Gong was lightyears ahead! Incentivized Helpful? Verified User Chose Gong Gong is the most sophisticated conversational intelligence tool I have used. The speaker separation is very good and the action items always catch the key points from the call. When the notetaker joins the call, it's reliable and does not interrupt the call at all. Recordings … Incentivized Helpful? Ezra Funkhouser Sr. Enterprise Account Executive in Sales at Jungle Scout (Internet, 201-500 employees) Chose Gong Gong is superior in transcription and recording Incentivized Helpful? Verified User Chose Gong Gong has a better UI than Chorus and better deal board. Fireflies lacks many features entirely. Incentivized Helpful? Andrea Hardy Ihara Director Sales Enablement at Dremio (Computer Software, 501-1000 employees) Chose Gong No comparison. Gong was a must buy Incentivized Helpful? Verified User Chose Gong Gong has a better user experience and interface. Incentivized Helpful? Jamie Dalsimer Director of Training & Enablement in Sales at Emotive (Marketing & Advertising, 201-500 employees) Chose Gong I think Gong is more advanced. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Chorus by ZoomInfo

Gong

Comparison of Conversation Intelligence Software Features features of Chorus by ZoomInfo and Gong
Feature	Chorus by ZoomInfo 8.6 14 Ratings	Gong 8.7 88 Ratings
Speech-to-Text Transcription	9.114 Ratings	9.185 Ratings
Keyword Detection	9.113 Ratings	9.085 Ratings
Sentiment Analysis	7.611 Ratings	6.975 Ratings
Speaker Diarization	7.913 Ratings	8.982 Ratings
Call Recording Playback	9.514 Ratings	9.587 Ratings
Call Summarization	9.814 Ratings	8.986 Ratings
Conversion Metrics	9.012 Ratings	8.278 Ratings
Keyword Search & Retrieval	7.311 Ratings	9.284 Ratings
Call Tagging	8.010 Ratings	9.277 Ratings
Integration with CRM Systems	8.99 Ratings	8.274 Ratings

User Ratings
	Chorus by ZoomInfo	Gong
Likelihood to Recommend	9.0 (278 ratings)	9.1 (532 ratings)
Likelihood to Renew	6.1 (4 ratings)	9.7 (12 ratings)
Usability	5.0 (6 ratings)	9.0 (300 ratings)
Availability	- (0 ratings)	6.4 (2 ratings)
Performance	- (0 ratings)	7.3 (2 ratings)
Support Rating	8.2 (3 ratings)	8.2 (100 ratings)
Implementation Rating	7.3 (2 ratings)	4.6 (6 ratings)
Configurability	- (0 ratings)	7.3 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	7.3 (2 ratings)
Ease of integration	6.8 (3 ratings)	7.3 (2 ratings)
Product Scalability	- (0 ratings)	8.2 (2 ratings)
Professional Services	- (0 ratings)	7.3 (1 ratings)
Vendor post-sale	- (0 ratings)	7.3 (2 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (2 ratings)