Google Chat vs. Miro

Google Chat is well-suited for businesses. Where it fits in my organization is to maintain communication between teams. Collaboration between teams to solve issues our customers cannot resolve without using Google Chat. Our Organization depends on it. When someone needs assistance from another team in the organization, we use Google Chat to solve this issue.

Incentivized

I remember a project where all our different teams were involved in it. I created a board with timelines, KPIs, and customer journey stages, and each team added their input live. We were all able to work together in real time, view the entire project, and leave comments without switching apps, which is why it worked fantastically for us. Everyone benefited from the hours of time it saved, and we made a good profit on that project, for which I was named employee of the month.

Incentivized

• Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
• You can download and upload image file that can be use for business process and more.
• Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.

Incentivized

• Especially useful project planning with functions like whiteboard and great collaboration features.
• Miros presentation mode is great for walking people through and explaining a concept.
• If someone can’t join a meeting, we record a Talktrack. Its like a mini-presentation that people can watch later. Can be extremely useful at times.

Incentivized

• I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
• Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
• Some people have trouble getting their notifications before midnight, somehow?
• Prior to downloading the app, group messages didn't come up for me on my computer.

Incentivized

• When using the find functionality to locate an item in a Miro board, I do not like that it keeps my previous searched term. Other programs, like Excel, do this but they have it so that you can easily overwrite the previously-searched term.
• It would be helpful if you could search by a particular frame, instead of the entire board. For our quarterly backlog review, we often have items that carry over, so there are duplicates on the board. Being able to search by a frame would make this easier.
• Understanding who can access a board is not always clear to me.

Incentivized

The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.

I have advocate for the renew of Miro quite few times, however, it is not under my control as the decision is made in another team with their own budget. I would buy for my own entrepreneur projects (1-2 members) as I do know the value and work there 100%. So, I would pay out of my own pocket to get the value. However, If I wouldn't know the value it provides, it would be hard to decide with the current freemium features

Incentivized

As stated from the starting we found this application is well suited for a small audience and a group of people across the organization can be communicated easily with no additional hectic of doing any setup. When you have a Gmail account ready then you can easily access google chat and continue the communication. This tool is simple,secure and robust helping the global leading partner for their internal precise communication and handling the tasks in a great way

Incentivized

The platform is flexible, easy to use, and simple because Miro is a great visualization tool that makes it easy to collaborate on creating charts. It helps in creating workflows and other designs easily and securely. It supports integrations with major cloud storage solutions and office suites. On top of that, it provides a decent free plan, which is sufficient for basic usage.

I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.

Incentivized

Sometimes it gets quite slow and there is a correlation between this and the size of the board. Hence we are trying to segment the boards based on product stages or projects so that the size doesn't go big. When you go from discovery to delivery on a simple board, it will get large and difficult to load, even crash or go white screen

Incentivized

I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.

Incentivized

We have never reached out to or contacted support because Miro's platform has been incredibly intuitive and user-friendly. The comprehensive resources available, such as tutorials, documentation, and community forums, have provided all the guidance we needed. The seamless integration with our existing tools and the reliability of the platform have ensured that we rarely encounter issues that require external assistance. This self-sufficiency has allowed us to focus more on our projects and collaboration without interruptions. Overall, our experience with Miro has been smooth and efficient, eliminating the need for additional support

Incentivized

There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.

Incentivized

Easy to learn, Miro has a series of videos on YouTube that effectively taught this program to my team members and me. The program is drag-and-drop and works excellently. People pick up on how to use it efficiently, and it's great for organizing ideas more freely. This product is more challenging for some older audiences who are not accustomed to using a touchpad, but for most, it was very easy to use.

Incentivized

It doesn't need to much to get started if you have a personal Google account. If you have a business account setup by your organization, you need permissions to use it, however this is something good to have this customizable part from Google Chat. We can create groups, attach files, and have online conversations from the gmail page, in a new window or using the mobile.

Incentivized

Miro is the more collaborative option, offering the ability for many individuals to work on the same item real-time. Though it does create some duplicate entry, we've found this added cost is minimal compared to the opportunity cost of lost collaboration.

Incentivized

Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.

Incentivized

• Through seamless communication across remote workers, Google Chat has significantly reduced the time spent on back and forth emails.
• Undoubtedly Google Chat is great for communication but because of a lack of task management tools, we have to rely on other platforms for organizing and tracking tasks.
• 200MB file size limit in Google Chat often forces us to use other services like Google Drive for sending large files.

Incentivized

• We reduced the number of tools needed by consolidating planning, brainstorming, and documentation in Miro.
• It improved knowledge retention by creating a single visual source of truth for projects.
• Miro improved stakeholder engagement, leading to faster approvals and fewer project delays.
• It accelerated project delivery by enabling faster decision-making in remote workshops.

Incentivized