Google Hangouts (Classic) vs. JustCall

As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom.

Incentivized

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.

Incentivized

• Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
• Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
• Google Hangouts (Classic) is much easier to use than its competitors.
• Google Hangouts (Classic) have [a] good connection time and there are few glitches.

Incentivized

• Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
• Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
• Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.

Incentivized

• I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
• More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
• Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.

Incentivized

• Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
• Pricing seems to have increased, which affected the benefit we originally found in the service
• Increased functionality, such as bulk SMS Messaging and power-dialer

Incentivized

The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool

Incentivized

I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall

Incentivized

Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.

Incentivized

For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product. Google Chat, combined with Google Meet, have superseded Hangouts (Classic) and should be used by default due to their close knit integration with Gmail.

Incentivized

We left JustCall for Aircall. Aircall, in some cases, had a better integration with Hubspot, but for us that was the only redeeming quality. That integration, though important, was not enough to convince us to stay with JustCall. In my opinion, the Aircall UX/UI, feature set and analytics were far superior. Furthermore, the ability to copy and paste settings (like IVR menus) across phone numbers saved us so much time.

Incentivized

• I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

Incentivized

• we got more business for RE and data services
• we can easily generate report of pervious days calls of team members
• there is no interrupt in services while calling

Incentivized