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Google Hangouts (Classic) vs. Rakuten Viber

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Hangouts (Classic)

    Score8.8 out of 10
    N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A

    Rakuten Viber

    Score9.8 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    Pricing
    Google Hangouts (Classic)Rakuten Viber
    Editions & Modules
    No answers on this topic
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    Offerings
    Pricing Offerings
    Google Hangouts (Classic)Rakuten Viber
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google Hangouts (Classic)Rakuten Viber
    Considered Both Products
    Discontinued Products
    Chose Google Hangouts (Classic)
    Google Hangouts is free, fast, reliable and easy to use, the reason why Google Hangouts has a huge benefit against other competitors is that it's free and all the contacts within Google account are synced automatically. Google Hangouts has HD video calls and connections are …
    Incentivized
    Chose Google Hangouts (Classic)
    Overall Google stacks up well when it comes to the other products. Google Hangouts was selected only because other coworkers suggested it and everyone used it as an effective means to communicate and keep all contact done in a professional setting while keeping personal …
    Incentivized
    Rakuten
    Chose Rakuten Viber
    Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Google Hangouts (Classic)Rakuten Viber
    Cloud PBX
    Comparison of Cloud PBX features of Google Hangouts (Classic) and Rakuten Viber
    Feature
    Google Hangouts (Classic)
    6.3
    57 Ratings
    Rakuten Viber
    9.5
    13 Ratings
    Hosted PBX6.915 Ratings9.56 Ratings
    Multi-level Interactive Voice Response (IVR)7.725 Ratings9.78 Ratings
    User templates5.022 Ratings8.87 Ratings
    Call reports9.034 Ratings9.89 Ratings
    Directory of employee names3.045 Ratings9.78 Ratings
    Call Management
    Comparison of Call Management features of Google Hangouts (Classic) and Rakuten Viber
    Feature
    Google Hangouts (Classic)
    8.0
    66 Ratings
    Rakuten Viber
    9.3
    15 Ratings
    Answering rules8.033 Ratings9.59 Ratings
    Call recording7.937 Ratings9.79 Ratings
    Call park7.018 Ratings8.84 Ratings
    Call screening9.036 Ratings8.89 Ratings
    Message alerts8.058 Ratings9.814 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Hangouts (Classic) and Rakuten Viber
    Feature
    Google Hangouts (Classic)
    8.6
    84 Ratings
    Rakuten Viber
    9.6
    13 Ratings
    Video conferencing9.079 Ratings9.513 Ratings
    Audio conferencing9.079 Ratings9.713 Ratings
    Video screen sharing7.148 Ratings9.05 Ratings
    Instant messaging9.052 Ratings10.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Hangouts (Classic) and Rakuten Viber
    Feature
    Google Hangouts (Classic)
    8.0
    85 Ratings
    Rakuten Viber
    10.0
    18 Ratings
    Mobile app for iOS8.173 Ratings10.017 Ratings
    Mobile app for Android8.071 Ratings10.017 Ratings
    User Ratings
    Google Hangouts (Classic)Rakuten Viber
    Likelihood to Recommend
    8.0
    (91 ratings)
    9.6
    (18 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (36 ratings)
    9.4
    (7 ratings)