| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Google Hangouts (Classic) | Score8.8 out of 10 | N/A | The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet. | N/A |
 TeamViewer | Score8.5 out of 10 | N/A | TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features. | $299 per year |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Google Hangouts (Classic) | TeamViewer | |
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| Considered Both Products | Chose Google Hangouts (Classic) I think that just knowing that it comes from Google makes someone confident that the product will be effective for the purpose he or she wants. It is very well designed and the user interface has a strong appearance. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer TeamViewer is much faster and had fewer connectivity issues as well as configuration issues as compared to GoToMeeting and LogMeIn. TeamViewer also has a free version that can be used for non-commercial personal use that makes it easily accessible. TeamViewer is competitively … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer was more robust, professional and polished than the competition we checked out. We use TeamViewer for our remote meetings and to record quick toturials. We have been very pleased with its performance. Remote access is great and simple with Teamviewer. GoToConnect … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Google Hangouts (Classic) | TeamViewer | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.7 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 8.0 | 9.0 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | 8.0 | 9.4 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 8.9 |
| Configurability | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.4 |
| Vendor pre-sale | - | 9.1 |
