Google Meet vs. Zoom Workplace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Meet
Score 8.1 out of 10
N/A
Google Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a dial-in phone number for each meeting, as an additional convenience.
$6
per month
Zoom Workplace
Score 8.4 out of 10
N/A
Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.
$5
per month per license
Pricing
Google MeetZoom Workplace
Editions & Modules
Google Workspace - Business Starter
$6
per month
Google Workspace - Business Standard
$12
per month
Google Workspace - Business Plus
$18
per month
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Google MeetZoom Workplace
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google MeetZoom Workplace
Considered Both Products
Google Meet
Chose Google Meet
Zoom can be defined as a much easier , advanced and accessible version of the Google meet with multiple features such as selective chat enable , polls , emoticons , real time liveboard and calendly integration as well
Chose Google Meet
Google Meet provides good facilities at many situations than any other software.
Chose Google Meet
Each product has its own pros and cons for example we cannot use the previously mentioned product for quick meetings because it's a bit complicated than Google hangout means so we tend to rely on each product depending on the scenario/condition that we will be facing, for …
Chose Google Meet
Easy to use
Integration with calendar and google account
Chose Google Meet
The decision was easy to make, although Google Hangouts Meet, Skype and Zoom met the initial objective, we were inclined to choose Google Hangouts Meet because it not only does a much better job, it is easy to use, it's secure, and guarantees confidentiality in all connections, …
Chose Google Meet
Well we switched from Zoom because of paying issue. While Google Hangouts Meet is almost free there zoom needs extra charge to long meetings. And Zoom couldn’t meet up our common interests while meeting with foreign clients always. Performing Zoom meetings with phone isn’t …
Chose Google Meet
The price will always stand out, as it's cheaper than the other software out there for small meetings (less than 100 participants).
The connection to the servers is great as expected
The features are not really the best of Google Hangouts Meet for teaching kinesthetic learners, …
Chose Google Meet
The user interface of Google Hangouts Meet is very simple among all of the similar tools.
There is some lack of functionality in Google Hangout Meet as compare to Zoom like one-one chatting, screen access.
We require just a few clicks to join or start meeting, where other tool …
Chose Google Meet
Google Hangouts Meet has integration with other Google Workspace products which stands as a unique feature [compared to] any other software available in the market. Also, it provides high data security with Google's data storage security. Zoom requires high internet …
Chose Google Meet
As stated before we prefer Zoom. It has more features and our staff has simply grown used to Zoom and prefers this platform. Zoom continues to innovate almost every month. Our Zoom rep is very good and responsive. We tested Google Hangouts Meet after using Zoom and decided to …
Chose Google Meet
The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when …
Chose Google Meet
Our firm's requirements matches the features and plans of Google Hangouts Meet. In fact, Zoom has more capability but we are a small team so Google Meet is our best option. We still use Zoom for webinars where there will be around 100 attendees and 2/3 speakers. For the day to …
Chose Google Meet
All of the above perform about the same. I would probably say that the audio and the video quality is probably superior to the other apps. Also, integration with other social media platforms is superior.
Chose Google Meet
I think it is the best option, personally. Zoom is a little more well known, I think but Google Hangouts Meet is so much more user friendly. As a company, we used to use Join.me, and I feel like it was glitchy and complicated to get clients on the platform. Google Hangouts Meet …
Chose Google Meet
Google Meet is about the same level of convenience and I use it like Skype and BlueJeans for my needs and my subscription levels. Zoom and Microsoft Teams (which we subscribe to as well) have much better features for our educational use cases like classrooms.
Zoom Workplace
Chose Zoom Workplace
Zoom Workplace is way better than Google Meet. We have had WAY too many issues trying to use Google meets. It is hard to integrate. It is hard to sign into. It is quite difficult to use with NEAT bars. Even tghough you can switch between the two we recently have made all …
Chose Zoom Workplace
It does not compare well to Slack's chat platform. However, it is significantly improved over Microsoft Teams for meetings and chat and slightly improved compared to Google Meet meetings.
Chose Zoom Workplace
I think that Zoom Workplace is one of the top two options. Microsoft Teams and Webex Meetings have more issues and glitches than Zoom Workplace. However, I think that Google Meet is a far superior product for our company. I often run into issues with Zoom Workplace not wanting …
Chose Zoom Workplace
I feel, Zoom Workplace stands out for its superior video conferencing and meeting features, making it ideal for large meetings and webinars. While Slack and Teams excel in messaging and collaboration, Zoom is more user-friendly for video communication. It integrates well with …
Chose Zoom Workplace
Zoom is cheaper and easy to use than other tools.
Chose Zoom Workplace
I think that Zoom is a little less intuitive than google meets. I prefer it though because ore people have it so it feels like the industry standard to use Zoom for meetings. I would rely more on Zoom than on google meets as well because sending invites is easier and better …
Chose Zoom Workplace
TeamViewer is sloppy, and its SSO sign-in is faulty. I am so glad the company steered towards Zoom for all communications.
Chose Zoom Workplace
Zoom Workplace has a range of products that are closely integrated and is fairly customizable so that we are better able to control branding and improve efficiency. Other platforms like Skype have often faced connection issues and do not have as many advanced features.
Chose Zoom Workplace
We went with Zoom Workplace due to it's stability, ease of use, and feature set.
Chose Zoom Workplace
Much better place to connect than Google meets. Service, audio and video seem much more efficient
Chose Zoom Workplace
As far as I know Google meets doesn’t allow to record the calls which is a big downside
Chose Zoom Workplace
We prefer Slack for interoffice communications. We find it more convenient, easier to use, and more customizable. Administration is pretty easy too. We utilize Microsoft Teams otherwise, as we are a Microsoft shop and integrating Teams is easier when we are already heavily …
Chose Zoom Workplace
Zoom Workplace doesn't necessitate a cumbersome download and is generally easy to navigate and utilize.
Chose Zoom Workplace
Zoom is equal in parity to all of the tools mentioned above at a bare minimum, and for some of them it goes above and beyond - for video conferencing, Zoom is well past Meet and Teams. It's less obtrusive than Teams on a PC, and it doesn't strain older hardware like Meet does.
Chose Zoom Workplace
I prefer Zoom to the other programs I've used for the customer interface and ease of use and the ability to schedule and record meetings.
Chose Zoom Workplace
We actually pay for all those now, including Slack.
Chose Zoom Workplace
I think overall our company prefers to use zoom and likes it because it is easy to get a meeting started without too many extra buttons in the interface. I like it because it allows for SSO sign in and user control, and zoom rooms works really well with our meeting room cameras
Chose Zoom Workplace
They were the leaders in 2020. So we picked them then. And because google and Microsoft don’t play well together, we have avoided crossing to teams as a google for business customer.
Chose Zoom Workplace
The videoconferencing features of Zoom seem to be much more mature and feature rich than Google and Slack's offerings. The messaging platform of Slack is on a different tier than Zoom's product. We have both but it would be nice to consolidate these to one platform.
Chose Zoom Workplace
Zoom Workplace and Slack serve different purposes. Zoom is better for formal meetings, client calls, and webinars with its strong video and collaboration features. Slack works well for quick chats, team communication, and simple calls but isn’t ideal for large or formal events. …
Chose Zoom Workplace
I enjoy the interface a lot better, the settings are more clearly accessible, and I don't experience problems launching or while using the software.
Chose Zoom Workplace
Zoom Workplace is a more premium experience to these other products that just works. You can expect enterprise level support for all software and functions.
Features
Google MeetZoom Workplace
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Google Meet
8.6
Ratings
8% above category average
Zoom Workplace
8.4
Ratings
2% above category average
High quality audio8.60 Ratings8.70 Ratings
High quality video8.10 Ratings8.70 Ratings
Low bandwidth requirements8.90 Ratings00 Ratings
Mobile support8.80 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Google Meet
7.8
Ratings
2% below category average
Zoom Workplace
8.6
Ratings
7% above category average
Desktop sharing7.50 Ratings9.10 Ratings
Whiteboards8.20 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Google Meet
7.5
Ratings
10% below category average
Zoom Workplace
8.6
Ratings
5% above category average
Calendar integration8.60 Ratings8.30 Ratings
Meeting initiation8.50 Ratings9.50 Ratings
Integrates with social media6.30 Ratings00 Ratings
Record meetings / events6.90 Ratings9.40 Ratings
Slideshows7.20 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Google Meet
7.5
Ratings
9% below category average
Zoom Workplace
8.2
Ratings
2% above category average
Live chat8.00 Ratings8.30 Ratings
Audience polling7.70 Ratings00 Ratings
Q&A6.80 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Google Meet
8.5
Ratings
5% above category average
Zoom Workplace
9.1
Ratings
17% above category average
User authentication8.20 Ratings9.10 Ratings
Participant roles & permissions9.60 Ratings9.20 Ratings
Confidential attendee list7.60 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Meet
-
Ratings
Zoom Workplace
8.7
Ratings
4% above category average
Hosted PBX00 Ratings8.00 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.90 Ratings
Directory of employee names00 Ratings9.00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Meet
-
Ratings
Zoom Workplace
8.8
Ratings
4% above category average
Answering rules00 Ratings8.40 Ratings
Call recording00 Ratings9.10 Ratings
Call park00 Ratings9.00 Ratings
Call screening00 Ratings8.80 Ratings
Message alerts00 Ratings9.10 Ratings
Business SMS/External Messaging00 Ratings9.00 Ratings
Voicemail Transcription00 Ratings8.30 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Meet
-
Ratings
Zoom Workplace
9.2
Ratings
8% above category average
Mobile app for iOS00 Ratings9.20 Ratings
Mobile app for Android00 Ratings9.10 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Google Meet
-
Ratings
Zoom Workplace
9.0
Ratings
12% above category average
Centralized communications management00 Ratings8.80 Ratings
Team messaging00 Ratings9.20 Ratings
Team document sharing00 Ratings9.10 Ratings
Call and meeting analytics00 Ratings8.90 Ratings
Best Alternatives
Google MeetZoom Workplace
Small Businesses
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.1 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.2 out of 10
Medium-sized Companies
JioMeet
JioMeet
Score 10.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.4 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google MeetZoom Workplace
Likelihood to Recommend
8.6
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
7.0
(0 ratings)
4.4
(0 ratings)
Usability
8.2
(0 ratings)
5.5
(0 ratings)
Availability
-
(0 ratings)
9.1
(0 ratings)
Performance
-
(0 ratings)
9.1
(0 ratings)
Support Rating
9.8
(0 ratings)
1.6
(0 ratings)
In-Person Training
-
(0 ratings)
9.1
(0 ratings)
Implementation Rating
-
(0 ratings)
2.6
(0 ratings)
Configurability
-
(0 ratings)
9.1
(0 ratings)
Ease of integration
-
(0 ratings)
7.3
(0 ratings)
Product Scalability
-
(0 ratings)
9.1
(0 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(0 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(0 ratings)
User Testimonials
Google MeetZoom Workplace
Likelihood to Recommend
Google Meet was a perfect video conferencing solution for us during our training sessions. The only problems encountered were due to weak signals, which sometimes required us to turn off our video. All features worked very well in tying together a team across four different time zones. I was very impressed with the tool's performance
Read full review
* Onboarding new employees - adaptation is quick and easy for new employees - for phone and meeting use. * Administration is quick and easy as well as finding answers to the 'what ifs' * Delegation for scheduling and creating scheduler links - what an awesome process - delegation allows for ease of on-boarding new employees - pre-emptively setting up their meetings and orientations in advance of start date *AI summary - our development teams uses them for ALL meetings creating a great history and follow up process for the entire team
Read full review
Pros
  • First off, the quality of the call is pretty good, especially when all of us are working remotely.
  • We can easily schedule our meeting in Google Calendar.
  • Sending an invitation link is easy.
  • What makes Google Meet stand out from other video conferencing tools is that we can use it for an unlimited time, even if we use the free account.
Read full review
  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Read full review
Cons
  • Meet as it comes doesn't have a great way to handle large meetings.
  • I don't like the way they hide the mute button. It's a disruptive view to mute/unmute.
  • Chat box is the only way to document collaborations within the meeting.
Read full review
  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Read full review
Likelihood to Renew
Google Hangouts Meet is easy to use and easy to access. I've experienced very few technical issues compared to other similar software options. It's a little less formal than Microsoft Teams but makes it easy to access other google items such as google drive and google docs. Meeting in hangout gives you an easy-to-use hub to not only meet for planning or team-building purposes but to easily share information that can help you with your meeting goals.
Read full review
Because every other conference tool is expensive, bloated, or fails to make it easy to just have a call with someone.
Read full review
Usability
Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
Read full review
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
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Reliability and Availability
No answers on this topic
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
No answers on this topic
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.
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Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
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Implementation Rating
No answers on this topic
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when transitioning between something like emails and taking part in a meeting.
Read full review
Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.
Read full review
Scalability
No answers on this topic
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Return on Investment
  • Negative: on each webinar someone from our team had to write manually the people that were participating and after that matching it with the registered people list. We wasted time. It could be easily resolved by adding the export list feature
  • Positive: Collaboration and internal meetings. Calendar integration helps us save time.
Read full review
  • We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive.
  • We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive.
  • Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible
Read full review
ScreenShots

Zoom Workplace Screenshots

Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.