Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.
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iATS Payments
Score 7.0 out of 10
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iATS Payments is an integrated end-to-end donation processing solutions for nonprofit organizations. The iATS transaction processing services are specially designed to help nonprofit organizations save time and money on fundraising.
The most fitting scenarios for use of Google Pay generally include times in which people go out to eat or grab coffee or drinks. Other times are for planned parties where one person needs to put down a credit card to pay vendors, buy products/food/etc, and needs to be reimbursed by others who may not have cash/are not in the same office space as the payor/and other similar circumstances
If you just need a basic payment processor, then iATS will work fine. If you are looking for more advanced integrations or automated functions then you may want to keep looking. We've utilized iATS for over 2 years and are currently in the process of switching to Classy/WePay due to the extra features they offer.
Google Wallet had a few glitches I was unhappy with, but Google Pay seems to have corrected them. Who knows if the changes were related to the name change or if they just happened to coincide with the timing for the most part, but either way I really don't have any big complaints.
Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
No option for donors to elect to cover the transaction fees.
Automatic email notifications from online transactions are limited.
Sometimes (but not always) there is a one day delay in the transactions syncing to the database.
I feel that this system not safe. Google keep charging my credit card but they say they cannot trace the payment because there is no transaction record! I cannot stop the payment.
I have had no direct experience with the Customer Support team for google pay. I never faced any issues or problems. I heard from other friends and colleagues that the customer service is great. This method of payment is now more and more being used as it is more secure and also at the same time fast and easy.
There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
I was not a part of the discussion to implement Google Pay into our store, but I am definitely an advocate. Amazon Pay was used sparingly but still a helpful option; I believe that Google Pay is more widespread and simpler to use. I would be interested to see how payment disputes are handled between these different payment platforms; so far, we have only had to handle disputes through PayPal, which can be complicated but have typically been resolved quickly.
iATS has a lot more functionality than PayPal, particularly when it comes to Salesforce integrations. Click&Pledge has the best Salesforce integration, while Classy has the slickest UI.
