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Gorgias vs. Microsoft Dynamics 365 Customer Service

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gorgias

    Score8.5 out of 10
    N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Microsoft Dynamics 365 Customer Service

    Score6.4 out of 10
    N/AMicrosoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

    $50

    per month per user

    Pricing
    GorgiasMicrosoft Dynamics 365 Customer Service
    Editions & Modules
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Dynamics 365 Customer Service Professional
    $50
    per month per user
    Add-In - Chat
    $60
    per month per user
    Dynamics 365 Customer Service Enterprise
    $105
    per month per user
    Dynamics 365 Customer Service Premium
    $195
    per month per user
    Offerings
    Pricing Offerings
    GorgiasMicrosoft Dynamics 365 Customer Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Features
    GorgiasMicrosoft Dynamics 365 Customer Service
    Incident and problem management
    Comparison of Incident and problem management features of Gorgias and Microsoft Dynamics 365 Customer Service
    Feature
    Gorgias
    9.5
    2 Ratings
    Microsoft Dynamics 365 Customer Service
    8.5
    2 Ratings
    Organize and prioritize service tickets9.02 Ratings10.02 Ratings
    Expert directory9.02 Ratings8.02 Ratings
    Subscription-based notifications10.02 Ratings10.01 Ratings
    ITSM collaboration and documentation9.01 Ratings3.02 Ratings
    Ticket creation and submission10.02 Ratings10.02 Ratings
    Ticket response10.02 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gorgias and Microsoft Dynamics 365 Customer Service
    Feature
    Gorgias
    10.0
    2 Ratings
    Microsoft Dynamics 365 Customer Service
    5.5
    2 Ratings
    External knowledge base10.02 Ratings3.02 Ratings
    Internal knowledge base10.02 Ratings8.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gorgias and Microsoft Dynamics 365 Customer Service
    Feature
    Gorgias
    10.0
    2 Ratings
    Microsoft Dynamics 365 Customer Service
    7.8
    2 Ratings
    Customer portal10.02 Ratings8.02 Ratings
    IVR10.02 Ratings5.02 Ratings
    Social integration10.02 Ratings8.02 Ratings
    Email support10.02 Ratings10.02 Ratings
    Help Desk CRM integration10.02 Ratings8.02 Ratings
    User Ratings
    GorgiasMicrosoft Dynamics 365 Customer Service
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    10.0
    (1 ratings)