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Gorgias vs. Groove by OptimizeCX

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Gorgias

23 Reviews and Ratings

Groove by OptimizeCX

20 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gorgias

    Score8.5 out of 10
    		N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Groove by OptimizeCX

    Score6.7 out of 10
    		N/AGroove by OptimizeCX is a shared inbox for small and mid-sized SaaS teams. It’s presented as a help desk built for speed and not complexity, and is designed to help manage customer conversations across channels.

    $87

    per quarter per user

    Pricing
    GorgiasGroove by OptimizeCX
    Editions & Modules
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Standard
    $29
    per month (billed quarterly) per user
    Plus
    $45
    per month (billed quarterly) per user
    Pro
    $70
    per month (billed quarterly) per user
    Offerings
    Pricing Offerings
    GorgiasGroove by OptimizeCX
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.—
    More Pricing Information
    Features
    GorgiasGroove by OptimizeCX
    Incident and problem management
    Comparison of Incident and problem management features of Gorgias and Groove by OptimizeCX
    Feature
    Gorgias
    9.5
    2 Ratings
    Groove by OptimizeCX
    1.4
    6 Ratings
    Organize and prioritize service tickets9.02 Ratings1.26 Ratings
    Expert directory9.02 Ratings1.23 Ratings
    Subscription-based notifications10.02 Ratings1.03 Ratings
    ITSM collaboration and documentation9.01 Ratings2.03 Ratings
    Ticket creation and submission10.02 Ratings2.05 Ratings
    Ticket response10.02 Ratings1.15 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gorgias and Groove by OptimizeCX
    Feature
    Gorgias
    10.0
    2 Ratings
    Groove by OptimizeCX
    1.4
    5 Ratings
    External knowledge base10.02 Ratings1.44 Ratings
    Internal knowledge base10.02 Ratings1.44 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gorgias and Groove by OptimizeCX
    Feature
    Gorgias
    10.0
    2 Ratings
    Groove by OptimizeCX
    1.0
    5 Ratings
    Customer portal10.02 Ratings1.04 Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings1.01 Ratings
    Email support10.02 Ratings1.15 Ratings
    Help Desk CRM integration10.02 Ratings1.03 Ratings
    User Ratings
    GorgiasGroove by OptimizeCX
    Likelihood to Recommend
    9.0
    (2 ratings)
    1.6
    (7 ratings)
    Usability
    10.0
    (1 ratings)
    6.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    3.0
    (1 ratings)