Atera vs. LogMeIn Central by GoTo

Atera

LogMeIn Central by GoTo

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score 8.7 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$129 per month (billed annually) per user
LogMeIn Central by GoTo	Score 9.1 out of 10	N/A	Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.	$80 per month (minimum 25 computers)

Pricing

Atera

LogMeIn Central by GoTo

Editions & Modules

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

LogMeIn Central: $80
per month (minimum 25 computers)

Offerings

Pricing Offerings
Atera	LogMeIn Central by GoTo
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Unlimited devices.

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More Pricing Information

Community Pulse
	Atera	LogMeIn Central by GoTo
Considered Both Products	Atera Verified User Anonymous Chose Atera Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine endpoint central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. A… Incentivized Helpful? Verified User Anonymous Chose Atera We used Logmein for remote access and used another platform called Fresh Service for our ticketing. Logmein was okay but the ability for us to merge the two together, on top of all of the other features that Atera offers (reporting and monitoring!) has been game changing. We … Incentivized Helpful? IG Isaac Groenendyk Technology Coordinator Chose Atera I think Atera is the leader here. The aggressive pricing along with feature set is unparalleled in my opinion. They seem to be headed in the right direction and keep pushing the envelope in what the tool can do. The one thing lacking for me is the Apple integration into … Incentivized Helpful? RB Randy Bell Managed IT Services / Owner Chose Atera Overall, the basic agent cost is better for a partially functional product. Incentivized Helpful? KW Kevin Wangler Director of Information Technology Chose Atera Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately … Incentivized Helpful? Verified User Anonymous Chose Atera I also used other org suites, but Atera is the winner here. It offers services like IT service management, network monitoring, and billing. We get most of the service under one roof. Hence, Atera is the winner compared to other applications I have used. Incentivized Helpful? BP Brady Phenicie Ownr Chose Atera In my opinion, Datto is not a great company to partner with. In my experience, billing is crazy and when you call in for support you get sales. Incentivized Helpful? Verified User Anonymous Chose Atera Atera Billing of per technician is a great way to save Atera has 24/7 support that response in a matter of seconds The Copilot that they have added recently is a game changer and will make anyone wants to associate themselves with Atera Incentivized Helpful? JP Josiah Parrish IT Manager Chose Atera NinjaOne is a great tool for Remote management and patch management. However, Atera is more polished and gives better functionality for the end user side through things like work from home, and the support portal knowledge base. Also, when using NinjaOne, I don't remember there … Incentivized Helpful? Verified User Anonymous Chose Atera ManageEngine Endpoint Central and GoTo Resolve Incentivized Helpful? MQ Michel Quillet Systems Engineer Chose Atera Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value … Incentivized Helpful? RM Rajat Kumar Mahunta Software Developer Chose Atera Comparison from ConnectWise and Autotask, Atera is more simplified, Cost effective and Integration RMM, PSA and automation features Incentivized Helpful? Verified User Anonymous Chose Atera In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between … Incentivized Helpful? Verified User Anonymous Chose Atera It is live in our organization and it works along with Atera in our organization, however I have more trust on Atera due to its stability and ruggedness, so Atera is the only choice most of the IT dept works on. I would not comment on the ManageEngine PAM solution as I have less … Incentivized Helpful? Verified User Anonymous Chose Atera The user interface is easier to navigate, and remote desktop capabilities for troubleshooting were the differentiating factor. Incentivized Helpful? JS Joseph Shaffer Operations Manager Chose Atera Atera was very similar with Syncro but a bit more user friendly. There were a few features with Syncro I really liked that Atera does not have yet like custom reporting. Incentivized Helpful? AB Amy Brown Business Development Manager Chose Atera Atera has so many features that are fully functional. Atera is easy to use. Incentivized Helpful? SB Simon Bane IT and Software Development Chose Atera Atera is way more user friendly , it has a smooth learning curve and the pricing is favorable. Atera also has a lot of features that make it superior. They even have additional features like the ticketing system that was a pleasant surprise to have. Overall Atera stands out at … Incentivized Helpful? Verified User Anonymous Chose Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Incentivized Helpful? Verified User Anonymous Chose Atera NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through … Incentivized Helpful? Verified User Anonymous Chose Atera Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience. Incentivized Helpful? RM Robert Miller Information Technology Manager Chose Atera Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was … Incentivized Helpful? Verified User Anonymous Chose Atera In comparing Atera with similar products I've used or evaluated, like SolarWinds, ConnectWise, and Kaseya, Atera stands out for its user-friendly interface and cost-effectiveness. While SolarWinds offers robust features, it can be overwhelming and pricey for smaller setups. … Incentivized Helpful? KS Kamil Salagan IT Manager Chose Atera Atera was more cost effective, easy to deploy and had all the features and tools we needed. It's still a little rough around the edges but we can work around those considering its a fraction of the cost compared to others. Incentivized Helpful? FP Frank Pietersma Owner Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful?	LogMeIn Central by GoTo Verified User Anonymous Chose LogMeIn Central by GoTo LogMeIn Central by GoTo generally outperforms TeamViewer and ConnectWise ScreenConnect in several key areas. While both alternatives have their merits, they come with drawbacks such as higher costs and performance issues over slow connections. A significant differentiator for … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo LogMeIn Central by GoTo for connecting remotely to PCs and servers stacks up really well. I find it more reliable and secure. Incentivized Helpful? PH Paul Hutchinson Technical Specialist Chose LogMeIn Central by GoTo LogMeIn Central by GoTo, AnyDesk, and TeamViewer offer distinct advantages in the realm of remote access and IT management. LogMeIn Central stands out for its balance between comprehensive features and user-friendly interface, with a strong emphasis on security. Incentivized Helpful? MC Mike Carruthers IT Director Chose LogMeIn Central by GoTo LogMeIn Central by GoTo is better than Team Viewer in it's central management portal and it's remote installation by end users without needing to pass any kind of login or access codes back and forth to gain remote access. Its remote control is much better than Splashtop in that … Incentivized Helpful? Nathan Clark Owner Chose LogMeIn Central by GoTo We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints. Incentivized Helpful? Rohan Kumar Software Engineer Chose LogMeIn Central by GoTo Even when I've already logged in, there are situations where I need to confirm my email address while logging into a website. It prohibits the simultaneous log-in of several accounts. When you switch between accounts, you are automatically logged out. LogMeIn Central is far … Incentivized Helpful? Judy L. Berglund Sr Systems Engineer Chose LogMeIn Central by GoTo I like all of the products I list. I have worked with Connect Wise and MS Intune. Kaseya VSA was part of the initial review list of products, however it was eliminated. MS and CW are good they have many of the similar items the LogMeIn Central by GoTo does, Remote Management, … Incentivized Helpful? John Besedic Owner Chose LogMeIn Central by GoTo The closets of the above mentioned would be screenconnect and we do have some clients that use it. Screenconnect is a little cheaper for the client to use compared the LogMeIn Central by GoTo but the overall ease of use is better the LogMeIn Central by GoTo. Anydesk, RemotePC … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo LogMeIn Central along with Rescue are our go to for solving and maintaining issues. It's support and documentation I feel are much better than others in the past. I learning curve seems easier for our users and techs, and just overall feels more secure and professional for our … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo Very similar to GotoMyPC (LogMeIn was rebranded as GoTo, hence the UI change I mentioned), Splashtop, and TeamViewer, as far as cost, usability, features. Incentivized Helpful? Carolyn Mitchell Recruiter Chose LogMeIn Central by GoTo By far best product I have ever used. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo Essentially, it comes down to cost. Central has a higher-pricing point than other tools. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo In our quotations and evaluation of the suppliers the best proposal and best service was from Central. The company asks to quote 3 companies, and the best of them in our evaluation taking into account cost benefit was Central (LogMeIn). The access to computers in Central's … Incentivized Helpful? FD Felipe de Oliveira IT Specialist Chose LogMeIn Central by GoTo The performance in remote access of Central is infinitely superior to the performance of Automatos Incentivized Helpful? JN jesse nanes Systems Engineer Chose LogMeIn Central by GoTo Pricing with Central was more competitive and the feature set was close. We did prefer some features of Control however the pricing model was much better for us with Central. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is … Incentivized Helpful? SK Shahed Kaleem Associate Project Manager Chose LogMeIn Central by GoTo As mentioned already, Central is very flexible to remote share. So, we kept an auto-option, whenever user raise ticket, it should auto-capture the hostname based on his Employee ID. With that, no more asking user to provide anydesk/team viewer ID to beep in inside user machine … Incentivized Helpful? Lucy Daniell Senior Business Analyst Chose LogMeIn Central by GoTo The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very … Incentivized Helpful? JASON WORKMAN IT Director Chose LogMeIn Central by GoTo I did not like the Kaseya product, it was difficult to us and had constant connection issues. We currently utilize Endpoint Central and love it. However, we will maintain Central for the screen sharing product. TeamViewer is ok but is slow and clunky. Incentivized Helpful? Dirlou Garnier Director Chose LogMeIn Central by GoTo It compares well, but LogMeIn Central has an easier interface. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo TeamViewer is also very functional, but for our use, it would’ve been more expensive. Incentivized Helpful? RP Rohit Patel IT Manager Chose LogMeIn Central by GoTo Well, it's the other way around. We used LogMeIn Central for 6 years. It always worked for us. The biggest issue we had was performance and cost. Initially, the cost was very low for a subscription, but as time passed, the cost increased to a level where we thought it wasn't … Incentivized Helpful? AS Al Schleicher President Chose LogMeIn Central by GoTo We have always found that our clients preferred LogMeIn Central even if they had to pay a little more [for] it! The interface is simple to use, and it's available for so many different platforms. Incentivized Helpful? Lashundra Coakley District Manager Chose LogMeIn Central by GoTo It allows me to be able to access other systems without the employee having to have account as well. Long as [LogMeIn Central] is installed on their system I am able to access it. The other system there were a lot of restrictions due to the fact that it required them to need an … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Central by GoTo We currently use LogMeIn and Zoho Assist for different purposes. LogMeIn provides a much better experience for our employees and faster connection in my opinion. Zoho Assist is used as any additional tool for IT support only where we can remotely connect at the same time a … Incentivized Helpful?

Features

Atera

LogMeIn Central by GoTo

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	Atera 10.0 Ratings 31% above category average	LogMeIn Central by GoTo - Ratings
Virtualization monitoring	10.00 Ratings	00 Ratings
IT Asset Discovery	10.00 Ratings	00 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Atera 9.4 Ratings 24% above category average	LogMeIn Central by GoTo - Ratings
Remote monitoring	8.90 Ratings	00 Ratings
Network device monitoring	9.00 Ratings	00 Ratings
Activity Monitoring	10.00 Ratings	00 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Atera 8.9 Ratings 18% above category average	LogMeIn Central by GoTo - Ratings
Patch Management	8.20 Ratings	00 Ratings
Policy-based automation	7.70 Ratings	00 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Atera 7.8 Ratings 14% above category average	LogMeIn Central by GoTo - Ratings
Attended device access	10.00 Ratings	00 Ratings
Unattended device access	10.00 Ratings	00 Ratings
Mobile device access	1.00 Ratings	00 Ratings
Virtual device access	10.00 Ratings	00 Ratings
Multiple-display support	7.00 Ratings	00 Ratings
Multiple concurrent sessions	9.00 Ratings	00 Ratings

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Atera - Ratings	LogMeIn Central by GoTo 8.7 Ratings 7% above category average
Screen sharing	00 Ratings	9.90 Ratings
File transfer	00 Ratings	9.10 Ratings
Instant message	00 Ratings	9.30 Ratings
Secure remote access with Smart Card authentication	00 Ratings	9.00 Ratings
Access to sleeping/powered-off computers	00 Ratings	6.80 Ratings
Over-the-Internet remote session	00 Ratings	9.90 Ratings
Initiate remote control from mobile	00 Ratings	8.00 Ratings
Remote management of servers & workstations	00 Ratings	9.50 Ratings
Remote Active Directory® management	00 Ratings	8.90 Ratings
Centralized management dashboard	00 Ratings	8.60 Ratings
Session record	00 Ratings	8.10 Ratings
Annotations	00 Ratings	8.70 Ratings
Monitoring and Alerts	00 Ratings	8.20 Ratings
Multi-platform remote control	00 Ratings	8.10 Ratings

Best Alternatives
	Atera	LogMeIn Central by GoTo
Small Businesses	Panda Systems Management Score 9.8 out of 10	Getscreen.me Score 9.7 out of 10
Medium-sized Companies	Action1 Score 9.5 out of 10	Remote Desktop Manager Score 9.0 out of 10
Enterprises	TeamViewer Score 8.5 out of 10	Remote Desktop Manager Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Atera	LogMeIn Central by GoTo
Likelihood to Recommend	8.5 (0 ratings)	8.3 (0 ratings)
Likelihood to Renew	9.6 (0 ratings)	9.1 (0 ratings)
Usability	8.8 (0 ratings)	9.8 (0 ratings)
Availability	- (0 ratings)	9.9 (0 ratings)
Support Rating	9.0 (0 ratings)	9.1 (0 ratings)
Implementation Rating	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	Atera	LogMeIn Central by GoTo
Likelihood to Recommend	Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time. Incentivized Verified User Anonymous Read full review	From a single place, I can use LogMeIn Central to monitor which machines need upgrades and determine whether to delay them until after isolated testing. I can also use the One2Many tool to arrange batch updates for third-party software. Plus, it enables me to provide Ad Hoc Support sessions to staff members who are experiencing problems with their client computers. Incentivized Rohan Kumar Software Engineer Read full review
Pros	Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems. The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them. With Atera the need to travel on-site has been dramatically reduced. Verified User Anonymous Read full review	Ability to use the core function without having to go through rigorous training since the tool is easy to grasp. Remote control for troubleshooting IT support staff along with remote deployment options. Easy user management with intuitive UI arrangements for effective and easy control permission and computer grouping. Stay connected despite the location or time to clients servers. Enables us to correct discrepancies and make changes easily. Lucy Daniell Senior Business Analyst Read full review
Cons	Some basic functions need some extra work Some basic things are behind paywalls Feature board is not credible. Ideas taking very, very long to implement Atera has no clear road map SNMP monitoring needs a make over and needs more options Incentivized FP Frank Pietersma Owner Read full review	Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost More integrations with software such as Antivirus vendors would be nice No Chromebook client at all, and isn't as good with Mac's either You can only have 1 technician on a PC at a time Incentivized Verified User Anonymous Read full review
Likelihood to Renew	As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now Incentivized Chris Miller Solutions architect Read full review	What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better Incentivized Chris Barton Owner Read full review
Usability	Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues. Incentivized Verified User Anonymous Read full review	The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple. Incentivized RP Rohit Patel IT Manager Read full review
Reliability and Availability	No answers on this topic	It has saved us countless times, and we didn't need to get boots on the ground to fix or maintain patches or errors. Being able to solve a number of issues for a central location without having to have a tech travel is invaluable as far as resources and time spent for everyone. Incentivized Verified User Anonymous Read full review
Support Rating	Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum. Incentivized TI Terry Irwin IT Specialist Read full review	Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product. Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	It was smooth Incentivized Verified User Anonymous Read full review
Alternatives Considered	Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine Endpoint Central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. Atera is well structured for core monitoring and management purposes. It works like a well designed monitoring tool and at the same time works as a well designed management tool. Price point of Atera is very low as compared to other applications and the main part is that it does not cost you for the number of devices it covered, instead it will cost you on the basis of admin licenses you have. You can have one license and under that you can manage thousands of devices. Apart from this, Atera has a lot of tools that are integrated with it, and they are really useful. Incentivized Verified User Anonymous Read full review	We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints. Incentivized Nathan Clark Owner Read full review
Return on Investment	It helped us considerably increase the pace of onboarding people. Deployment of updates was easier and seamless compared to before the Atera phase. It was easier to control employee laptops to troubleshoot issues remotely since most of our employees worked from home. Aditya Singh OCI Architect Read full review	Time, many times when some service needed privileged access (administrator) the resolver agent needed to go to the user and this travel time (10 - 15 minutes) because this is a large company. Basically we reduced 50 minutes of service to 20, even 10 minutes After the implementation we achieved a 20% increase in our ticket resolution rate and a 57% increase in the SLA service rate Verified User Anonymous Read full review
ScreenShots	Atera Screenshots