| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
 HCL Sametime | Score8 out of 10 | N/A | HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information. | N/A |
| GoTo Connect | HCL Sametime | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | — | ||||||||||||||
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| GoTo Connect | HCL Sametime | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose HCL Sametime For customers who want all on-premise implementation and are existing IBM customers, this is a no-brainer. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| GoTo Connect | HCL Sametime | |||||||||||||||||||
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| Cloud PBX |
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| GoTo Connect | HCL Sametime | |
|---|---|---|
| Likelihood to Recommend | 9.2 | 7.0 |
| Likelihood to Renew | 4.9 | 10.0 |
| Usability | 7.9 | 8.6 |
| Availability | 8.9 | 10.0 |
| Performance | 9.4 | 9.0 |
| Support Rating | 8.3 | 8.3 |
| Implementation Rating | 7.4 | - |
| Ease of integration | - | 9.0 |
| Product Scalability | 9.4 | 10.0 |
