TrustRadius: an HG Insights company

GoTo Connect vs. Lumen Next-Gen Voice

Save this comparison

Save this comparison

GoTo Connect

334 Reviews and Ratings

Lumen Next-Gen Voice

11 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Lumen Next-Gen Voice

    Score7.7 out of 10
    		N/ALumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long…

    $8

    per month (12-month term required) per concurrent call path

    Pricing
    GoTo ConnectLumen Next-Gen Voice
    Editions & Modules
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Lumen Cloud Voice - Essentials
    starting at $11.50
    per month (minimum 60 mo term) per user (minimum 250 users)
    Lumen Cloud Voice - Plus
    starting at $17.50
    per month (minimum 60 mo term) per user (minimum 250 users)
    Lumen Cloud Voice - Premium
    starting at $22.50
    per month (minimum 60-month term) per user (minimum 250 users)
    Lumen Cloud Voice - Specialty Lines
    starting at $47.50
    per month (minimum 60-month term) per user (minimum 250 users)
    Lumen Voice Complete (SIP Trunking)
    starting at $8
    per month (12-month term required) per concurrent call path
    Offerings
    Pricing Offerings
    GoTo ConnectLumen Next-Gen Voice
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.Next‑Generation 9‑1‑1 available as an add-on (custom pricing).
    More Pricing Information
    Features
    GoTo ConnectLumen Next-Gen Voice
    Cloud PBX
    Comparison of Cloud PBX features of GoTo Connect and Lumen Next-Gen Voice
    Feature
    GoTo Connect
    8.1
    177 Ratings
    Lumen Next-Gen Voice
    -
    Ratings
    Hosted PBX8.5138 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.7121 Ratings00 Ratings
    User templates6.8124 Ratings00 Ratings
    Call reports8.0149 Ratings00 Ratings
    Directory of employee names9.6158 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of GoTo Connect and Lumen Next-Gen Voice
    Feature
    GoTo Connect
    7.9
    187 Ratings
    Lumen Next-Gen Voice
    -
    Ratings
    Answering rules8.2165 Ratings00 Ratings
    Call recording8.5143 Ratings00 Ratings
    Call park7.3133 Ratings00 Ratings
    Call screening6.5139 Ratings00 Ratings
    Message alerts8.8165 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of GoTo Connect and Lumen Next-Gen Voice
    Feature
    GoTo Connect
    8.2
    149 Ratings
    Lumen Next-Gen Voice
    -
    Ratings
    Video conferencing7.3108 Ratings00 Ratings
    Audio conferencing8.5148 Ratings00 Ratings
    Video screen sharing8.294 Ratings00 Ratings
    Instant messaging8.788 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of GoTo Connect and Lumen Next-Gen Voice
    Feature
    GoTo Connect
    5.3
    161 Ratings
    Lumen Next-Gen Voice
    -
    Ratings
    Mobile app for iOS5.7137 Ratings00 Ratings
    Mobile app for Android5.0121 Ratings00 Ratings
    User Ratings
    GoTo ConnectLumen Next-Gen Voice
    Likelihood to Recommend
    9.2
    (199 ratings)
    7.4
    (7 ratings)
    Likelihood to Renew
    4.9
    (25 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (78 ratings)
    -
    (0 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (53 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    7.4
    (89 ratings)
    -
    (0 ratings)
    Product Scalability
    9.4
    (2 ratings)
    -
    (0 ratings)