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GoTo Connect vs. MiCloud Connect

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GoTo Connect

334 Reviews and Ratings

MiCloud Connect

115 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    MiCloud Connect

    Score7.8 out of 10
    		N/AMiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

    $20.99

    per user/per month

    Pricing
    GoTo ConnectMiCloud Connect
    Editions & Modules
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Essentials
    $20.99
    per user/per month
    Premier
    $26.59
    per user/per month
    Elite
    $38.49
    per user/per month
    Offerings
    Pricing Offerings
    GoTo ConnectMiCloud Connect
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.—
    More Pricing Information
    Community Pulse
    GoTo ConnectMiCloud Connect
    Considered Both Products
    GoTo (formerly LogMeIn)
    Verified User
    Chose GoTo Connect
    At the time it was ShoreTel ShoreWare Connect, now MiCloud Connect. We made the transition to 100% cloud-based PBX, which is great for no longer needing to do hardware upgrades, firmware upgrades, etc. for an on-premise system, and saves dropping more money on hardware every …
    Incentivized
    Verified User
    Chose GoTo Connect
    We left ShoreTel because we had become very dissatisfied with their overall sales, support, and troubleshooting. When we first started with GoTo, they had just acquired Jive and that was our original product. Our initial experience with Jive was great and we found the support …
    Incentivized
    Kyle Farago
    Telecommunications Technician in Information Technology at Universal Connectivity (Construction, 501-1000 employees)
    Chose GoTo Connect
    GoToConnect is nice because it require no onsite appliances and is 100% cloud hosted, allowing us to distribute our phones where ever we needed. Over all the call quality was very good, and everything in the back end was very easy to use. It does not require any complicated …
    Incentivized
    Mitel Networks Corporation
    Verified User
    Chose MiCloud Connect
    Mitel has a great phone service product. The user interface for phone service, and the admin portal is extremely easy to use. Ultimately, it was presented that the conferencing solutions in a unified communication plan were more capable then reality. In comparison to other …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GoTo ConnectMiCloud Connect
    Cloud PBX
    Comparison of Cloud PBX features of GoTo Connect and MiCloud Connect
    Feature
    GoTo Connect
    8.1
    177 Ratings
    MiCloud Connect
    8.2
    27 Ratings
    Hosted PBX8.5138 Ratings7.515 Ratings
    Multi-level Interactive Voice Response (IVR)7.7121 Ratings8.315 Ratings
    User templates6.8124 Ratings8.016 Ratings
    Call reports8.0149 Ratings8.621 Ratings
    Directory of employee names9.6158 Ratings8.327 Ratings
    Call Management
    Comparison of Call Management features of GoTo Connect and MiCloud Connect
    Feature
    GoTo Connect
    7.9
    187 Ratings
    MiCloud Connect
    8.6
    28 Ratings
    Answering rules8.2165 Ratings9.024 Ratings
    Call recording8.5143 Ratings8.323 Ratings
    Call park7.3133 Ratings8.626 Ratings
    Call screening6.5139 Ratings8.622 Ratings
    Message alerts8.8165 Ratings8.323 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of GoTo Connect and MiCloud Connect
    Feature
    GoTo Connect
    8.2
    149 Ratings
    MiCloud Connect
    7.6
    23 Ratings
    Video conferencing7.3108 Ratings8.08 Ratings
    Audio conferencing8.5148 Ratings9.023 Ratings
    Video screen sharing8.294 Ratings7.04 Ratings
    Instant messaging8.788 Ratings6.75 Ratings
    Mobile apps
    Comparison of Mobile apps features of GoTo Connect and MiCloud Connect
    Feature
    GoTo Connect
    5.3
    161 Ratings
    MiCloud Connect
    6.2
    15 Ratings
    Mobile app for iOS5.7137 Ratings8.014 Ratings
    Mobile app for Android5.0121 Ratings4.512 Ratings
    User Ratings
    GoTo ConnectMiCloud Connect
    Likelihood to Recommend
    9.2
    (199 ratings)
    8.3
    (63 ratings)
    Likelihood to Renew
    4.9
    (25 ratings)
    8.6
    (42 ratings)
    Usability
    7.9
    (78 ratings)
    8.0
    (21 ratings)
    Availability
    8.9
    (2 ratings)
    10.0
    (27 ratings)
    Performance
    9.4
    (2 ratings)
    5.1
    (9 ratings)
    Support Rating
    8.3
    (53 ratings)
    3.5
    (16 ratings)
    In-Person Training
    -
    (0 ratings)
    6.0
    (3 ratings)
    Online Training
    -
    (0 ratings)
    2.0
    (12 ratings)
    Implementation Rating
    7.4
    (89 ratings)
    9.6
    (30 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    9.4
    (2 ratings)
    7.6
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)