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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoTo Connect

    Score7.8 out of 10
    N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Rakuten Viber

    Score9.8 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    Pricing
    GoTo ConnectRakuten Viber
    Editions & Modules
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    Offerings
    Pricing Offerings
    GoTo ConnectRakuten Viber
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Community Pulse
    GoTo ConnectRakuten Viber
    Considered Both Products
    GoTo (formerly LogMeIn)
    Chose GoTo Connect
    I found sound quality is very good using GoTo Connect. It was also easy to implement and to setup Goto Connect compared to other products. Also, didn't had any issues integrating with Microsoft Teams. That's why I prefer Goto Connect.
    Incentivized
    Rakuten
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GoTo ConnectRakuten Viber
    Cloud PBX
    Comparison of Cloud PBX features of GoTo Connect and Rakuten Viber
    Feature
    GoTo Connect
    8.1
    177 Ratings
    Rakuten Viber
    9.5
    13 Ratings
    Hosted PBX8.5138 Ratings9.56 Ratings
    Multi-level Interactive Voice Response (IVR)7.7121 Ratings9.78 Ratings
    User templates6.8124 Ratings8.87 Ratings
    Call reports8.0149 Ratings9.89 Ratings
    Directory of employee names9.6158 Ratings9.78 Ratings
    Call Management
    Comparison of Call Management features of GoTo Connect and Rakuten Viber
    Feature
    GoTo Connect
    7.9
    187 Ratings
    Rakuten Viber
    9.3
    15 Ratings
    Answering rules8.2165 Ratings9.59 Ratings
    Call recording8.5143 Ratings9.79 Ratings
    Call park7.3133 Ratings8.84 Ratings
    Call screening6.5139 Ratings8.89 Ratings
    Message alerts8.8165 Ratings9.814 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of GoTo Connect and Rakuten Viber
    Feature
    GoTo Connect
    8.2
    149 Ratings
    Rakuten Viber
    9.6
    13 Ratings
    Video conferencing7.3108 Ratings9.513 Ratings
    Audio conferencing8.5148 Ratings9.713 Ratings
    Video screen sharing8.294 Ratings9.05 Ratings
    Instant messaging8.788 Ratings10.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of GoTo Connect and Rakuten Viber
    Feature
    GoTo Connect
    5.3
    161 Ratings
    Rakuten Viber
    10.0
    18 Ratings
    Mobile app for iOS5.7137 Ratings10.017 Ratings
    Mobile app for Android5.0121 Ratings10.017 Ratings
    User Ratings
    GoTo ConnectRakuten Viber
    Likelihood to Recommend
    9.2
    (199 ratings)
    9.6
    (18 ratings)
    Likelihood to Renew
    4.9
    (25 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (78 ratings)
    -
    (0 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (53 ratings)
    9.4
    (7 ratings)
    Implementation Rating
    7.4
    (89 ratings)
    -
    (0 ratings)
    Product Scalability
    9.4
    (2 ratings)
    -
    (0 ratings)