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GoTo Connect vs. RingCentral Contact Center

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GoTo Connect

334 Reviews and Ratings

RingCentral Contact Center

86 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    GoTo ConnectRingCentral Contact Center
    Editions & Modules
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    GoTo ConnectRingCentral Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.—
    More Pricing Information
    Community Pulse
    GoTo ConnectRingCentral Contact Center
    Considered Both Products
    GoTo (formerly LogMeIn)
    Michael Freeman
    Network Administrator in Information Technology at Tulsa Housing Authority (Real Estate, 201-500 employees)
    Chose GoTo Connect
    Mounds above any of the compitition. They not only beat them on price but again the customer service part in even winning the bid for us was amazing. They truley went far above any other vendor.
    Incentivized
    Verified User
    Chose GoTo Connect
    I gave RingCentral a chance and nearly switched, but, in my opinion, their platform was terrible and their customer service worse. I understood how they were able to offer such a cheap price. They also claimed they could switch us over seamlessly, but I doubt it highly.
    Incentivized
    Verified User
    Chose GoTo Connect
    The faxes all come to an app that we can download and print the faxes. We have been using RingCentral before we switched to GoTo. We still have RingCentral because it is easy to download and see faxes in their app. I do find having faxes emailed is easy, but not everyone has …
    Incentivized
    Verified User
    Chose GoTo Connect
    The value (price for supplied features) of GoTo Connect was superior to its competitors.
    Incentivized
    Verified User
    Chose GoTo Connect
    GoTo Connect has always been the biggest and most reliable company in my experience. I didn't use another program but with GoTo Connect with their massive IP, I couldn't see myself going anywhere else. I knew they would be a reliable company given the overall size of the …
    Incentivized
    Brandon Blear
    IT Director in Information Technology at Special Health Resources (Hospital & Health Care, 201-500 employees)
    Chose GoTo Connect
    Far more superior it should be the Gold standard of VOIP for buisness.
    Incentivized
    RingCentral
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GoTo ConnectRingCentral Contact Center
    Cloud PBX
    Comparison of Cloud PBX features of GoTo Connect and RingCentral Contact Center
    Feature
    GoTo Connect
    8.1
    177 Ratings
    RingCentral Contact Center
    -
    Ratings
    Hosted PBX8.5138 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.7121 Ratings00 Ratings
    User templates6.8124 Ratings00 Ratings
    Call reports8.0149 Ratings00 Ratings
    Directory of employee names9.6158 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of GoTo Connect and RingCentral Contact Center
    Feature
    GoTo Connect
    7.9
    187 Ratings
    RingCentral Contact Center
    -
    Ratings
    Answering rules8.2165 Ratings00 Ratings
    Call recording8.5143 Ratings00 Ratings
    Call park7.3133 Ratings00 Ratings
    Call screening6.5139 Ratings00 Ratings
    Message alerts8.8165 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of GoTo Connect and RingCentral Contact Center
    Feature
    GoTo Connect
    8.2
    149 Ratings
    RingCentral Contact Center
    -
    Ratings
    Video conferencing7.3108 Ratings00 Ratings
    Audio conferencing8.5148 Ratings00 Ratings
    Video screen sharing8.294 Ratings00 Ratings
    Instant messaging8.788 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of GoTo Connect and RingCentral Contact Center
    Feature
    GoTo Connect
    5.3
    161 Ratings
    RingCentral Contact Center
    -
    Ratings
    Mobile app for iOS5.7137 Ratings00 Ratings
    Mobile app for Android5.0121 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of GoTo Connect and RingCentral Contact Center
    Feature
    GoTo Connect
    -
    Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard00 Ratings9.518 Ratings
    Validate callers00 Ratings7.010 Ratings
    Outbound response00 Ratings9.619 Ratings
    Call forwarding00 Ratings9.720 Ratings
    Click-to-call (CTC)00 Ratings9.611 Ratings
    Warm transfer00 Ratings8.010 Ratings
    Predictive dialing00 Ratings9.97 Ratings
    Interactive voice response00 Ratings8.410 Ratings
    REST APIs00 Ratings8.87 Ratings
    Call scripts00 Ratings9.913 Ratings
    Call tracking00 Ratings9.010 Ratings
    Multichannel integration00 Ratings6.011 Ratings
    CRM software integration00 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of GoTo Connect and RingCentral Contact Center
    Feature
    GoTo Connect
    -
    Ratings
    RingCentral Contact Center
    8.4
    21 Ratings
    Inbound call routing00 Ratings9.619 Ratings
    Omnichannel inbound routing00 Ratings8.011 Ratings
    Recording00 Ratings9.619 Ratings
    Quality management00 Ratings9.517 Ratings
    Call analytics00 Ratings9.418 Ratings
    Historical reporting00 Ratings9.018 Ratings
    Live reporting00 Ratings9.416 Ratings
    Customer surveys00 Ratings9.19 Ratings
    Customer interaction analytics00 Ratings2.46 Ratings
    User Ratings
    GoTo ConnectRingCentral Contact Center
    Likelihood to Recommend
    9.2
    (199 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    4.9
    (25 ratings)
    6.3
    (4 ratings)
    Usability
    7.9
    (78 ratings)
    8.7
    (3 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (53 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    7.4
    (89 ratings)
    9.0
    (1 ratings)
    Product Scalability
    9.4
    (2 ratings)
    -
    (0 ratings)