GoTo Connect vs. Talkdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
 Talkdesk | Score8.6 out of 10 | N/A | Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace. | $85 per month per user |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | *Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted. | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| GoTo Connect | Talkdesk | |
|---|---|---|
| Likelihood to Recommend | 9.2 | 8.4 |
| Likelihood to Renew | 4.9 | 8.5 |
| Usability | 7.9 | 8.5 |
| Availability | 8.9 | 10.0 |
| Performance | 9.4 | 10.0 |
| Support Rating | 8.3 | 6.6 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | 7.4 | 7.4 |
| Configurability | - | 10.0 |
| Ease of integration | - | 10.0 |
| Product Scalability | 9.4 | 10.0 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |