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GoTo Connect vs. Vonage Business Communications

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GoTo Connect

334 Reviews and Ratings

Vonage Business Communications

91 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Vonage Business Communications

    Score7.9 out of 10
    		N/AVonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

    $19

    per month per extension

    Pricing
    GoTo ConnectVonage Business Communications
    Editions & Modules
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Mobile
    $19.99
    per month per extension
    Premium
    $29.99
    per month per extension
    Advanced
    $39.99
    per month per extension
    Offerings
    Pricing Offerings
    GoTo ConnectVonage Business Communications
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.—
    More Pricing Information
    Community Pulse
    GoTo ConnectVonage Business Communications
    Considered Both Products
    GoTo (formerly LogMeIn)
    Michael Prodywus
    Infrastructure Manager in Information Technology at Learning Without Tears (Education Management, 51-200 employees)
    Chose GoTo Connect
    GoTo Connect has been night and day better than vonage enterprise. With vonage enterprise we were fighting with their support on a daily basis either over a problem/outage or a mistake made when making a change to our system. There are more options available in GoTo Connect …
    Incentivized
    Sarah Pratt
    Paralegal/Office Manager in Legal at The Garrett Law Firm (Legal Services, 1-10 employees)
    Chose GoTo Connect
    Vonage, Ring Central, and Suddenlink are all ones we considered. We did try Vonage and it was a disaster to say the least- they never ported all of the numbers, call quality was terrible, and the price was expensive for minimal services. GoToConnect took care of everything …
    Incentivized
    Verified User
    Chose GoTo Connect
    We first tested Vonage for Business at one of our sites. Support was very disappointing during the implementation. The tech I spoke to wasn't strong technically and suggested I get new network equipment because he was unable to help me resolve firewall issues. Once I was able …
    Incentivized
    Cathy Macchietto
    Certified Public Accountant in Professional Services at Macchietto Roth & Company, P.C. (Accounting, 1-10 employees)
    Chose GoTo Connect
    Vonage was horrible. When we started on VoIP, we were with Vocalocity. Vocalocity was great, but Vonage bought them out and one by one the features we had no longer worked. Voicemails no longer came into e-mails. Outgoing faxes never were sent and we didn't know - FOR …
    Incentivized
    Mandi Blackburn
    Administrative Assistant in Legal at Mandi Blackburn Photography, LLC (Law Practice, 1-10 employees)
    Chose GoTo Connect
    We looked at several different VoIP providers before landing on GoToConnect for our final decision including Vonage & RingCentral, both of which charged for add-ons that we regularly used, but were included in the price of GoToConnect's service. We also really liked that …
    Incentivized
    Verified User
    Chose GoTo Connect
    User friendly PBX interface. The above products have a more complex and less intuitive interface design. Pricing is also a big factor, as other products can cost more compared with what GoTo offers. In addition, the access to customer support and the quality of support …
    Incentivized
    Verified User
    Chose GoTo Connect
    More customization, simpler interface, better pricing!
    Incentivized
    Michael Wilson
    President in Corporate at Post Hill Press (Publishing, 11-50 employees)
    Chose GoTo Connect
    GoTo Connect (formerly Jive) was the first VOIP provider I ever used and it has done the job well so I have had no reason to go elsewhere. My initial evaluations of other services all seemed to be pretty equal to Jive, but Jive's pricing at that time was just a little more …
    Incentivized
    S David Green
    Owner in Professional Services at Sure Group, Inc (Insurance, 1-10 employees)
    Chose GoTo Connect
    GoToConnect was cheaper and had a lot more features and was more reliable.
    Incentivized
    Kyle Farago
    Telecommunications Technician in Information Technology at Universal Connectivity (Construction, 501-1000 employees)
    Chose GoTo Connect
    GoToConnect is nice because it require no onsite appliances and is 100% cloud hosted, allowing us to distribute our phones where ever we needed. Over all the call quality was very good, and everything in the back end was very easy to use. It does not require any complicated …
    Incentivized
    Joe Dix
    CEO at CANDID Solutions, Inc. (Executive Office, 51-200 employees)
    Chose GoTo Connect
    It's phenomenal and does everything IT teams want and then some. It's also very competively and fairly priced.
    Incentivized
    Paul Plete
    Systems Administrator in Information Technology at O'Gara Coach Company (Automotive, 201-500 employees)
    Chose GoTo Connect
    pricing and integration was the best part of GOTO
    Incentivized
    Vonage
    BEN BUTLER
    Owner at Trey Butler Insurance (Insurance, 1-10 employees)
    Chose Vonage Business Communications
    They are similar, besides the fact that you can make consistent phone calls with Jive. Jive also had customer service reps that would answer the phone and help.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GoTo ConnectVonage Business Communications
    Cloud PBX
    Comparison of Cloud PBX features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    8.1
    177 Ratings
    Vonage Business Communications
    9.3
    8 Ratings
    Hosted PBX8.5138 Ratings9.65 Ratings
    Multi-level Interactive Voice Response (IVR)7.7121 Ratings9.26 Ratings
    User templates6.8124 Ratings00 Ratings
    Call reports8.0149 Ratings00 Ratings
    Directory of employee names9.6158 Ratings8.98 Ratings
    Call Management
    Comparison of Call Management features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    7.9
    187 Ratings
    Vonage Business Communications
    8.7
    9 Ratings
    Answering rules8.2165 Ratings8.59 Ratings
    Call recording8.5143 Ratings9.26 Ratings
    Call park7.3133 Ratings8.67 Ratings
    Call screening6.5139 Ratings8.57 Ratings
    Message alerts8.8165 Ratings8.19 Ratings
    Business SMS/External Messaging00 Ratings8.44 Ratings
    Online Fax00 Ratings9.01 Ratings
    Voicemail Transcription00 Ratings9.43 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    8.2
    149 Ratings
    Vonage Business Communications
    -
    Ratings
    Video conferencing7.3108 Ratings00 Ratings
    Audio conferencing8.5148 Ratings00 Ratings
    Video screen sharing8.294 Ratings00 Ratings
    Instant messaging8.788 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    5.3
    161 Ratings
    Vonage Business Communications
    7.5
    9 Ratings
    Mobile app for iOS5.7137 Ratings8.39 Ratings
    Mobile app for Android5.0121 Ratings6.66 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    -
    Ratings
    Vonage Business Communications
    8.0
    4 Ratings
    High quality audio00 Ratings8.14 Ratings
    High quality video00 Ratings8.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    -
    Ratings
    Vonage Business Communications
    5.0
    1 Ratings
    Desktop sharing00 Ratings5.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    -
    Ratings
    Vonage Business Communications
    7.8
    3 Ratings
    Meeting initiation00 Ratings6.62 Ratings
    Record meetings / events00 Ratings9.02 Ratings
    Online Events Security
    Comparison of Online Events Security features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    -
    Ratings
    Vonage Business Communications
    9.0
    1 Ratings
    User authentication00 Ratings9.01 Ratings
    Participant roles & permissions00 Ratings9.01 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of GoTo Connect and Vonage Business Communications
    Feature
    GoTo Connect
    -
    Ratings
    Vonage Business Communications
    8.4
    3 Ratings
    Centralized communications management00 Ratings7.83 Ratings
    Team messaging00 Ratings7.83 Ratings
    Team document sharing00 Ratings9.01 Ratings
    Call and meeting analytics00 Ratings9.02 Ratings
    User Ratings
    GoTo ConnectVonage Business Communications
    Likelihood to Recommend
    9.2
    (199 ratings)
    8.8
    (26 ratings)
    Likelihood to Renew
    4.9
    (25 ratings)
    5.0
    (2 ratings)
    Usability
    7.9
    (78 ratings)
    5.0
    (3 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (53 ratings)
    1.0
    (11 ratings)
    Implementation Rating
    7.4
    (89 ratings)
    -
    (0 ratings)
    Product Scalability
    9.4
    (2 ratings)
    -
    (0 ratings)